Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Carter

Victoria Carter

Hartwell,GA

Summary

Detail-oriented team player with strong organizational skills. Service-oriented office associate with passion for providing excellent customer service. Ability to handle multiple projects simultaneously with a high degree of accuracy. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.

Overview

19
19
years of professional experience

Work History

TELEMARKETER

Telenet/Axiom Staffing
01.2023 - 04.2023
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Escalated concerns or advanced problem calls to management staff.
  • Overcame objections using friendly, persuasive strategies.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 140 outbound calls per day.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Generated minimum of two new leads each week
  • Contacted businesses via cold or warm calling to offer services relevant to industries or niches.

MACHINE OPERATOR/TEAM LEADER

Tenneco Automotive
05.2010 - 04.2020
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Followed tooling instructions and product specifications to determine and implement operational sequences.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
  • Complied with company and OSHA safety rules and regulations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Increased productivity and revenue streams through effective change management practices.
  • Led 10 employee through effective communication, coaching, training and development.

PRODUCTION LINE ASSEMBLER

Kautex Textron
11.2006 - 01.2009
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Inspected completed washer bottle products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Applied finishes to completed products and packaged completed items in boxes and containers for shipment.

CUSTOMER SERVICE ASSOCIATE

Walmart Supercenter
Hartwell, GA
01.2004 - 03.2006
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained awareness of surroundings and secured cash to minimize loss potential

Education

ASSOCIATE OF APPLIED SCIENCE DEGREE - Business Technology

Athens Technical College
Athens, GA
12.2022

Bachelor of Science - Human Services - Child And Family Welfare

Purdue University Global
Online

Skills

  • Selling Skills
  • Sales Expertise
  • Information Updates
  • Business Solicitation
  • Script Use
  • Account Updates
  • Customer Information Databases
  • Administrative Duties
  • Outbound and Inbound Calls
  • Verbal and Written Communication
  • Lead Generation
  • Documentation

Timeline

TELEMARKETER

Telenet/Axiom Staffing
01.2023 - 04.2023

MACHINE OPERATOR/TEAM LEADER

Tenneco Automotive
05.2010 - 04.2020

PRODUCTION LINE ASSEMBLER

Kautex Textron
11.2006 - 01.2009

CUSTOMER SERVICE ASSOCIATE

Walmart Supercenter
01.2004 - 03.2006

ASSOCIATE OF APPLIED SCIENCE DEGREE - Business Technology

Athens Technical College

Bachelor of Science - Human Services - Child And Family Welfare

Purdue University Global

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Victoria Carter