Victoria Carter
Wellington,CO
Overview
5
5
years of professional experience
Work History
Universal Banker
Windsor State Bank
Windsor, CO
2022.10 - Current
- Reconcile cash and checks against computer records at end of shift.
- Respond and assist customers with account inquiries and updates.
- Explain bank services, financial products and applicable fees to customers.
- Identify customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Adhere to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identify and report suspicious behavior to security personnel as appropriate.
- Perform transactional, operational and customer support tasks through knowledge of procedures and products.
- Meet or exceed sales goals by promoting bank products and services in customer interactions.
Lead Hospitality Manager
Chick-fil-A
Fort Collins, CO
2019.02 - 2022.10
- Managed team in fast paced and high demand work environment.
- Ordered and tracked inventory for store operations.
- Trained and mentored employees in application of soft skills, customer service, guest recovery strategies and performance optimization techniques.
- Developed and implemented employee reward and engagement programs to maximize job satisfaction and create a positive work environment.
- Worked with a management team to asses operations and continuously evolve store operations and company sales.
- Managed social networks/marketing and outreach to consumers.
- Developed new ideas to drive cost-effective guest amenities.
- Established and implemented programs and service guidelines, fostering ultimate guest experience.
- Followed financial control procedures, enforcing proper management of cash, inventories and receivables.
- Counted and balanced multiple cash drawers daily.
- Managed day-to-day operations, driving quality standards and meeting customer expectations.
- Monitored and maintained acceptable turnover levels by driving employee morale.
- Recorded guest issues in response tracking system to monitor resolution and schedule follow-up.
- Maintained accurate and up-to-date personnel files to comply with local and federal laws and regulations.
Skills
- Product and Service Sales
- Graphic and media design
- Web site building
- Event Planning
- Working with Adobe Illustrator
- Social media Management
- Marketing campaign management
- Brand-building strategies
- Training and mentoring
- Community relations
- Managing scheduling for high volume team
- Leading and coaching a team in a high pressure and fast pace work environment
- Risk management evaluation background
- International finance knowledge
Timeline
Universal Banker
Windsor State Bank
2022.10 - Current
Lead Hospitality Manager
Chick-fil-A
2019.02 - 2022.10