Victoria Cartwright
Williamstown
Summary
Dynamic and motivated professional known for unwavering reliability, a strong sense of accountability, and meticulous work ethic. Exhibits adaptability and maturity in team environments, adept at contributing effectively within groups and autonomously driving initiatives. Flourishes in high-pressure situations, consistently delivering results within tight timelines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Chief Executive Officer's Secretary
BKC Industries, Inc.
04.2024 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
1:1 Caregiver
Public Partnerships
07.2015 - Current
- Provided dedicated 1:1 caregiving for young adults, teens, and children with developmental disabilities.
- Educated and tutored individuals across various subjects, fostering a supportive learning environment.
- Ensured the well-being of over 1,000 individuals, addressing specific instructions from parents regarding allergies, disabilities, discipline, and chores.
- Fostered a safe and loving environment for a child with special needs exercising skills in patience, attention to detail, and de-escalation.
Sales Associate
Orangetheory Fitness
09.2023 - 04.2024
- Established and sustained a robust referral program, contributing to consistent business growth.
- Demonstrated exceptional customer care through daily telephone inquiries and follow-up calls.
- Executed seamless onboarding for new clients, utilizing Client Intake Forms and FP Agreements.
- Greeted members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio.
CSR promoted to Catering and Events Sales Associate
Gourmet Italian Cuisine
09.2021 - 09.2023
- Promoted to Catering and Events Sales Associate, overseeing successful planning and execution of 645 on-site and 3200 off-site events.
- Provided personalized recommendations for over 100 menu items, consistently exceeding customer expectations.
- Played a key role in conflict resolution, ensuring customer satisfaction and maintaining a positive reputation.
Keyholder
Groupe Dynamite
09.2019 - 12.2021
- Managed operational procedures efficiently as a Keyholder, overseeing opening and closing responsibilities as well as managed administrative tasks, including cash handling, inventory counts, and preparing sales reports..
- Processed customer transactions, including cash, check, and credit cards, totaling over $100,000.
Barista
Starbucks
10.2017 - 07.2021
- Delivered exceptional customer service by preparing and serving high-quality beverages in a fast-paced environment, ensuring customer satisfaction.
- Maintained an average order fulfillment time of under 2 minutes during peak hours, contributing to a 25% increase in overall customer satisfaction scores.
Front Desk Receptionist
L.A. Fitness
05.2016 - 11.2017
- Managed a high-volume phone system, handling 150+ calls per day, effectively addressing member inquiries, scheduling appointments, and providing information about services.
- Maintained a high customer satisfaction rating of 95%+ through attentive service and efficient handling of inquiries, feedback, and member requests.
- Maintained accurate records of client visits, processed payments, and ensured a well-organized office environment.
Education
Associates - Psychology
Rowan College of South Jersey
Sewell, NJ05-2027
Certified Clinical Medical Assistant Certification - Clinical Certified Medical Assistant
Pennco Tech
Blackwood, NJ09-2025
High School Diploma -
Williamstown High School
Williamstown, NJ06-2015
Skills
- Effective Interpersonal Communication
- Strategic Time Management
- Analytical Problem Solving
- Inspiring Leadership
- Collaborative Teamwork
- Exemplary Patience
- Meticulous Organization
- Adaptability
- Professional Phone Etiquette
- Business correspondence management
- Office administration
- Office oversight
Certification
- CPR/AED/First Aid Certification - AHA - July 2024
- HIPAA Certification - September 2024
Software
Google Workspace (Docs, Sheets, Slides, Gmail, Drive)
Microsoft Office (Word, Excel, PowerPoint, Teams, etc)
Zoom
Total Party Planner
Mind Body Business
Quickbooks
Adobe Acrobat
Timeline
Chief Executive Officer's Secretary
BKC Industries, Inc.
04.2024 - Current
Sales Associate
Orangetheory Fitness
09.2023 - 04.2024
CSR promoted to Catering and Events Sales Associate
Gourmet Italian Cuisine
09.2021 - 09.2023
Keyholder
Groupe Dynamite
09.2019 - 12.2021
Barista
Starbucks
10.2017 - 07.2021
Front Desk Receptionist
L.A. Fitness
05.2016 - 11.2017
1:1 Caregiver
Public Partnerships
07.2015 - Current
Associates - Psychology
Rowan College of South Jersey
Certified Clinical Medical Assistant Certification - Clinical Certified Medical Assistant
Pennco Tech
High School Diploma -
Williamstown High School
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