Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Green

Romulus,MI

Summary

Attentive Customer Service Representative with over 10 years achieving customer service satisfaction and customer retention goals. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills. Independent and quick thinking team player.

Overview

10
10
years of professional experience

Work History

Learning Ambassador

Amazon Warehouse
09.2022 - Current
  • Improved student engagement by incorporating interactive activities and real-world examples in lessons.
  • Responsible for expanding, promoting, and/or enhancing the awareness of the Amazon Incorporation products and services
  • Posting about Amazon products and/or services online, especially on social media and forums
  • Assisted in the development of new curriculum materials to enhance overall learning experiences for students.
  • Creating, sharing, and responding to online reviews
  • Implemented innovative teaching methods, resulting in increased student comprehension and retention.
  • Networking and building and maintaining trusting relationships with potential customers
  • Possessing an adequate and thorough understanding of amazon products and services to inform potential customers.

Dispatcher/Customer Service

Avis Budget Group
02.2017 - 11.2020
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units
  • Improved response times by efficiently prioritizing and dispatching emergency calls.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Respond to queries related to products and deliveries
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Use the radio, phone or computer to direct crews and other field units to the appropriate sites
  • Supervise the route and status of field units to prioritize their daily schedule.

Operations Team Associate

Kohl's
01.2014 - 10.2017
  • Streamlined operations by implementing efficient processes and workflows within the team.
  • Enhanced overall productivity by identifying areas for improvement and providing effective solutions.
  • Coordinated resources effectively to support daily operations and achieve organizational goals.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.

Receptionist/Administrative Assistant

Tony Rones Barber Shop
05.2014 - 06.2016
  • General administrative duties including, but not limited to, miscellaneous administrative support, ordering of departmental supplies, maintaining central files, administering access cards, maintaining certificates of vendor insurance Faxing, copying
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handling meeting and conference room calendar coordination, including meeting room setup and breakdown
  • Acting as point person for any issues pertaining to technology equipment and office space
  • Greet and properly direct all clients and guest.

Education

College in Psychology -

Oakland Community College
MI, MI
10.2019

Diploma in Medical Assistant -

Detroit Business Institute-Downriver
MI, MI
05.2008

Skills

  • Creative Problem solving
  • Adaptive Learning
  • Peer Mentoring
  • Communication
  • Training Facilitation
  • Leadership
  • Digital Literacy
  • Guest Services
  • Computer Skills
  • Administrative Experience
  • Effective Communication
  • Web accessibility
  • Research
  • Technical support
  • Data Analysis

Timeline

Learning Ambassador

Amazon Warehouse
09.2022 - Current

Dispatcher/Customer Service

Avis Budget Group
02.2017 - 11.2020

Receptionist/Administrative Assistant

Tony Rones Barber Shop
05.2014 - 06.2016

Operations Team Associate

Kohl's
01.2014 - 10.2017

College in Psychology -

Oakland Community College

Diploma in Medical Assistant -

Detroit Business Institute-Downriver

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Victoria Green