Summary
Overview
Work History
Skills
Languages
Timeline
Hi, I’m

Victoria Castellanos

San Antonio,TX

Summary

Enthusiastic and driven candidate with proven experience and Performs well under pressure and thrives in fast paced high-volume environments. Ability to handle multiple projects simultaneously with high degree of accuracy.

Overview

10
years of professional experience

Work History

Bombshells Restaurant And Bar

Front of House Manager
11.2021 - Current

Job overview

  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.

Haifa Wholesale LLC

BUSINESS MANAGER
04.2020 - 10.2021

Job overview

  • Utilized excel to compose, prepare, and edit correspondence and department documents
  • Negotiated contracts and other business opportunities, consistently obtaining favorable terms
  • Oversaw support personnel, including accountants and merchandisers
  • Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention
  • Scheduled high volume of calls, meetings, and conference calls with various parties
  • Coordinated business operations from inside, keeping activities efficient and cost-effective
  • Planned delivery schedules, promotions, press coverage, and social media strategies
  • Assisted with loading and unloading trucks
  • Handled customer paperwork and tracked orders
  • Adhered to all safe food handling guidelines
  • Engaged customers and built connections to drive long-term sales.

Law Office of Jason Mills

ADMINISTRATIVE ASSISTANT
07.2017 - 07.2018

Job overview

  • Filed and retrieved documents, introducing more efficient filing system adopted by company
  • Answered incoming calls and directed messages to the correct party
  • Greeted visitors and escorted them to their destinations
  • Supported Mr.Mills s by handling day-to-day needs and special projects with good multitasking and research skills
  • Organized conferences and special events, including setting up
  • V

Patt Neff & Associates

Property Inspector
02.2013 - 02.2018

Job overview

  • Completed polished reports outlining findings and corrective action recommendations .
  • Checked into potential license violations and permit concerns to isolate and remedy issues.
  • Evaluated applications for permits and special licenses against Type standards to approve or deny requests.

Skills

  • Staff Supervision
  • Hospitality Management
  • Hiring Procedures
  • Service Prioritization
  • Quality Control
  • Margin Goals

Languages

Spanish
Native or Bilingual

Timeline

Front of House Manager

Bombshells Restaurant And Bar
11.2021 - Current

BUSINESS MANAGER

Haifa Wholesale LLC
04.2020 - 10.2021

ADMINISTRATIVE ASSISTANT

Law Office of Jason Mills
07.2017 - 07.2018

Property Inspector

Patt Neff & Associates
02.2013 - 02.2018

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Victoria Castellanos