Victoria Castillo
West Sacramento,CA
Overview
12
12
years of professional experience
Work History
Weight Master
Vulcan Materials
Sacramento, California
11.2023 - Current
- Calculated and verified cargo weights of vessels to ensure accurate loading operations.
- Maintained detailed records of vessel cargo weight, including weight certificates for all loaded materials.
- Ensured that all safety regulations were followed during loading and unloading procedures.
- Carefully listened to drivers speak to ensure correct customers are being charged and put on the correct order.
- Asked necessary questions when needed to ensure correct customer gets billed.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails in a timely manner.
Dispatcher
Waste Management.
Lodi, California
09.2018 - 12.2023
- Designated additional work for optimal route efficiency based on customer needs.
- Provided phone support to drivers for all service-related needs.
- Recorded service information in customer accounts.
- Provided timely updates to customers regarding their requests.
- Resolved inquiries via email and phone.
Shift Leader
Lowes Home Improvment
West Sacramento, CA
02.2013 - 09.2018
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored staff schedules to ensure timely breaks.
- Analyzed and verified customer information to be able to prepare online order.
- Responded to general inquiries from staff and clients via telephone and email.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
Cashier
Goodwill
West Sacramento, CA
02.2013 - 05.2014
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Reconciled and prepared bank deposits.
Education
High School Diploma -
River City High School
West Sacramento, CA06-2013
Skills
- Effective Communication
- Calm and Professional Under Pressure
- MS Office Proficiency
- Spanish Speaking
- General Office Functions Organizational Skills
- Quick Learner
- Working on multiple screens
- Multitasking
- Strong attention to detail
Career Objective
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals
Volunteer Work
Weave Inc , Sacramento, CA
- Maintained confidentiality of donor accounts and financial information.
- Sorted information according to content, purpose and alphabetical or numerical order.
- Entered document identification codes into systems to determine locations of needed documents.
Timeline
Weight Master
Vulcan Materials
11.2023 - Current
Dispatcher
Waste Management.
09.2018 - 12.2023
Shift Leader
Lowes Home Improvment
02.2013 - 09.2018
Cashier
Goodwill
02.2013 - 05.2014
High School Diploma -
River City High School