Summary
Overview
Work History
Skills
Technology
Education
Timeline
Generic

Victoria Caston

Lewisville,TX

Summary

Versatile financial professional specializing in customer service with extensive mortgage and real estate background. Excellent communicator and decision maker with a strong eye for detail and a proactive nature. Cross-trained in sales, operations, auditing, and risk analysis. Over 10 years+ of mortgage lending experience.

Overview

15
15
years of professional experience

Work History

Life Insurance Agent

Family First Life
02.2024 - Current
  • Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within life insurance industry.
  • Crafted clear, informative reports to explain life insurance policy features and benefits.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.

Senior Loan Processor

Mr. Cooper
07.2021 - 06.2022
  • Managed high-volume pipeline of 60+ loans, consistently meeting deadlines and maintaining accuracy in documentation.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Worked with customers providing consistent communication regarding questions, process transactions, and strategies to resolve issues
  • Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.

Quality Control Specialist

Home Point Financial Corporation
06.2020 - 07.2021
  • Enhanced product quality by conducting thorough audits of 20% of operations files identifying areas for improvement.
  • Held training classes for analysts as new procedural reviews and updates were provided
  • Participated in compliance inquiries and provided interpretation of data to guide investigators in creation of Corrective and Preventive Actions.
  • Maintained meticulous notes to show compliance with institutional policies and federal regulations.

Loan Processing Assistant Manager

LoanDepot
11.2014 - 05.2020
  • Managed branch pipeline, monitoring locks, aged loans, turn-times, closing dates, and milestone dates.
  • Consulted with outside vendors to identify and resolve loan closing issues.
  • Created and supervised workflow of Loan Coordinators to improve efficiency within branch.
  • Handled/resolved escalated and complex issues for loan processors, including restructuring loan files and clearing post-closing issues.
  • Optimized inter-departmental collaboration by establishing clear channels of communication between sales team and underwriting staff.

Wholesale Account Manager

Nationstar Mortgage
09.2011 - 11.2014
  • Achieved sales targets of 80% consistently through effective territory management and strategic planning.
  • Provided exceptional customer service, promptly addressing any concerns or issues to maintain high client retention rates.
  • Prepared documents for underwriting by verifying client income, credit reports and other information.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.

Modification Processor

Citi Group
01.2009 - 05.2011
  • Managed high volume of cases simultaneously, maintaining organization and ensuring timely completion of tasks.
  • Leveraged strong negotiation skills to reach mutually beneficial agreements between borrowers and lenders during modification process.
  • Assisted on special projects for management to identify issues within department
  • Reviewed, processed, and drafted loss mitigation workouts

Skills

  • Expert Customer Service and Client Retention
  • In-depth product knowledge
  • Data Analysis
  • Multi-tasking
  • Relationship Builder
  • Negotiation Tactics
  • Strong Organizational Skills
  • Detail Oriented
  • Financial Reports Analysis
  • Administrative Support
  • Time Management
  • Interpersonal Communication

Technology

Microsoft Office Software - Word, Excel, Power Point, and Outlook 

Encompass

Calyx

Black Knight 

Fraud Guard

Lexis Nexis

Education

May 2007

High School Diploma

School of Business And Management At Yvonne Ewell Townview Magnet Center

Timeline

Life Insurance Agent

Family First Life
02.2024 - Current

Senior Loan Processor

Mr. Cooper
07.2021 - 06.2022

Quality Control Specialist

Home Point Financial Corporation
06.2020 - 07.2021

Loan Processing Assistant Manager

LoanDepot
11.2014 - 05.2020

Wholesale Account Manager

Nationstar Mortgage
09.2011 - 11.2014

Modification Processor

Citi Group
01.2009 - 05.2011

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Victoria Caston