Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Castorena

Ventura,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Office Assi

Sylvester's Burgers
San Luis Obispo, CA
02.2024 - 07.2024
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Provided administrative support to multiple departments as needed.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Maintained an organized filing system of paper documents and electronic files.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized files, faxed reports and scanned documents to improve organizational workflow.
  • Assisted in the onboarding process for new hires by preparing workspaces and materials.
  • Maintained confidentiality of sensitive information and documents.
  • Conducted data entry tasks with a high level of accuracy and efficiency.
  • Ordered office supplies and managed inventory to ensure a well-stocked office.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Supported bookkeeping tasks such as invoicing.
  • Assisted in counting large amounts of money without error.
  • Data Entry
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Utilized office equipment such as printers, copiers, and fax machines efficiently.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Delivered messages and ran errands.

Lead Server

Kuma Sushi & Ramen
Los Osos, CA
09.2022 - 07.2024
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Verified accuracy of bills before presenting them to customers.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Processed guest checks using POS system accurately.
  • Resolved conflicts between employees quickly and fairly.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Daily duties included payment processing, data entry, answering phones and managing the schedule of staff
  • Set up banquet functions according to instructions provided by banquet captain or manager.
  • Updated and maintained databases with current information.

Medical Receptionist

Coast Communities Physicians Network
San Luis Obispo, CA
08.2014 - 02.2020
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered phones promptly and directed calls appropriately.
  • Ordered office supplies as needed to maintain inventory levels.
  • Greeted and checked in patients, updating patient information in computer system.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Performed data entry tasks related to billing and collections procedures.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Entered insurance, demographics and health history into patient database.
  • Processed patient payments and scanned identification and insurance cards.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Straightened up waiting room to maintain neat and organized space.
  • Checked patients in and out for appointments and collected co-payments.
  • Daily duties included payment processing, data entry, answering phones and managing the schedule
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Receptionist

Coast Nissan
San Luis Obispo, CA
05.2014 - 01.2016
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed company database and ensured the accuracy of contact information.
  • Daily duties included payment processing, data entry, answering phones and managing the schedule

Education

High School Diploma -

West Mall Alternative
Atascadero
06-2010

Skills

  • Document Management
  • Money Handling
  • Data Management
  • Mail Routing
  • Organization
  • Customer Service
  • Multitasking
  • Time Management
  • MS Office
  • Supervision and leadership
  • Data Entry

References

References available upon request.

Timeline

Office Assi

Sylvester's Burgers
02.2024 - 07.2024

Lead Server

Kuma Sushi & Ramen
09.2022 - 07.2024

Medical Receptionist

Coast Communities Physicians Network
08.2014 - 02.2020

Receptionist

Coast Nissan
05.2014 - 01.2016

High School Diploma -

West Mall Alternative

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Victoria Castorena