Victoria Castro

• Collaborate with stakeholders to identify process inefficiencies and propose actionable solutions, enhancing product functionality and customer impact.
• Oversee testing and bug resolution, leading to a 20% decrease in critical defects and improved product stability.
• Facilitate key meetings with internal teams to define business and technical requirements and ensure the product meets user and business needs.
• Lead user testing sessions on our new customer portal and worked with end users to gather feedback, creating actionable insights for product improvement.
• Worked with cross-functional teams to design, test, and launch digital products, focusing on enhancing user experiences and optimizing functionality.
• Assist in requirements gathering, defining functional user stories, and providing clear acceptance criteria to support smooth handoffs to development teams.

Analyzed procurement processes, improving order accuracy and reducing delays by over 30%.

• Reviewed purchase orders, ensuring compliance with project specifications and deadlines.

Maintained meticulous records of transactions, consistently achieving 100% accuracy in daily balancing and reconciliation tasks.

• Fostered strong relationships with clients and team members, contributing to a positive banking environment and improved customer satisfaction rates.