Victoria Catherine Hadley
Atlanta
Summary
Experienced with healthcare administrative tasks, including patient record management and office coordination. Utilizes organizational and communication skills to support healthcare teams and ensure smooth operations. Knowledge of healthcare programs, policies, and procedures, ensuring compliance and efficiency in administrative functions.
Overview
5
5
years of professional experience
Work History
Administrative Intern
Mercy Care
07.2025 - 09.2025
- Supported daily administrative operations, ensuring efficient office functionality.
- Assisted in scheduling meetings and coordinating calendars for the chief medical officer
- Trained as a scribe and assisted with patient appointments
- Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
- Collaborated with team members on project tasks to meet deadlines effectively.
- Became trained on epic software and assisted on related projects
Server/Waiter
Eatons' Ranch
05.2024 - 08.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Addressed complaints to kitchen staff and served replacement items.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Gameday Staff - Guest Services
Atlanta Braves Baseball Organization
05.2023 - 08.2023
- Identified needs of customers promptly and efficiently.
- Delivered personalized service to VIP guests and season ticket holders, ensuring a high-quality and memorable game day experience.
- Greeted guests at the front gate and assisted with entry procedures, setting a welcoming tone upon arrival
- Provided wayfinding support throughout the stadium, helping guests locate their seats, amenities, and event spaces.
- Filled in across various departments as needed, demonstrating flexibility, teamwork, and a broad understanding of stadium operations.
- Resolved guest concerns quickly and professionally, maintaining a positive atmosphere in high-volume environments.
- Acted as an ambassador for the Braves brand, contributing to a safe, friendly, and engaging environment for fans of all ages.
Parking Ambassador
Atlanta Botanical Garden-Private Events
12.2021 - 01.2022
- Managed customer complaints in a professional manner while providing excellent customer service.
- Verified customer records to ensure accuracy of payment transactions.
- Served as the first point of contact for guests, collecting parking fees, and providing a warm, welcoming arrival experience.
- Assisted visitors with directions and general information to ensure smooth entry and navigation throughout the Garden.
- Collaborated with the Guest Services team to maintain an organized and efficient front-of-house operation.
- Demonstrated strong attention to detail, punctuality, and a customer-first mindset in a dynamic outdoor setting.
- Contributed to creating a positive and inviting environment aligned with the Garden’s mission and values.
Games Staff
Six Flags Over GA
05.2020 - 08.2020
- Assisted in setting up promotional events within the store.
- Provided technical support to customers with gaming issues.
- Resolved customer complaints in a professional manner.
- Demonstrated knowledge of gaming systems and accessories to customers.
- Managed inventory by restocking products as needed.
- Conducted regular price checks to ensure competitive rates were maintained.
- Performed daily opening and closing duties such as counting cash drawer contents, balancing receipts.
- Organized store shelves and displays to ensure product visibility.
- Greeted customers and provided assistance with game selection.
- Answered questions about games from customers in person or over the phone.
- Participated in training sessions related to new products or technologies.
- Maintained cleanliness of store area, including dusting shelves and vacuuming carpets.
- Distributed prizes to customers and encouraged repeat playing to increase game sales.
- Collected money for games and provided customers with tokens, tickets, and correct change.
Education
Bachelor of Science - Biology
Pitzer College
Claremont, CA05-2027
Bachelor of Science - Biology
Santa Clara University
Santa Clara, CA05-2027
Diploma -
Pace Academy
Atlanta, GA05.2023
Skills
- Laboratory techniques
- Data analysis
- Research methods
- Trained as medical scribe
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Food safety
- Calm demeanor
- Table bussing
- Cash handling
- Strong work ethic
Timeline
Administrative Intern
Mercy Care
07.2025 - 09.2025
Server/Waiter
Eatons' Ranch
05.2024 - 08.2024
Gameday Staff - Guest Services
Atlanta Braves Baseball Organization
05.2023 - 08.2023
Parking Ambassador
Atlanta Botanical Garden-Private Events
12.2021 - 01.2022
Games Staff
Six Flags Over GA
05.2020 - 08.2020
Bachelor of Science - Biology
Santa Clara University
Diploma -
Pace Academy
Bachelor of Science - Biology
Pitzer College
Projects
Leadership Roles: Faculty-selected member of the ICGL Global Leadership Council; Participant in Global Education Tour to Iceland and Costa Rica., Clubs & Activities: Black Student Alliance (BSA); Pace Academy Film Club; Ronald McDonald House Charities Community Engagement Club; BAAAD Affinity Group; Giving Grace Club., Varsity Athletics: Softball, Lacrosse, and Flag Football. I also play on a travel softball team., Current Coursework: AP Biology, AP Computer Science A, AP Psychology, AP Art History, Honors Calculus, Honors World Literature.
Education
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NOTABLE EXPERIENCE AND ACTIVITIES
- Pace Academy IGCL Global Leadership Council 2020 - Present
- The Isdell Center for Global Leadership (ICGL) is a results-oriented program that cultivates leadership capabilities in select students at Pace Academy.
- The Center provides students with curricular enhancements, hands-on activities, and interactions with visiting scholars from around the world to build awareness around global issues.
- Pace Academy School Ambassador 2020 - Present
- Act as a school representative to assist prospective students and families with enrollment decisions.
- Assist families interested in Pace Academy with understanding the school community and with integrating into the community.
- Teens United Against Trafficking 2022
- Co-Founder
- Organization founded to create awareness among teens, using relevant social media and other channels, of the signs of human and sex trafficking and how to avoid becoming a victim. Also focused on providing teens with relevant tools to identify grooming and other aspects of trafficking, and information on where help can be found.
- American Red Cross August 2020 - Present
- Program Leader
- Primary liaison between the Red Cross and Pace Academy Red Cross Club.
- Facilitated fundraising, recruited numerous student volunteers.
- Developed communication and organizational skills through interactions with superiors as well as interested parties.
- Seeds of Hope Project (Peachtree Church) 2020 - 2022
- Help to pack seeds for over 100,000 gardens for families in Malawi and Liberia. The mission of the project is to help reduce food insecurity and to promote food sustainability.
- Model United Nations 2019 - 2020
- Participant representing the countries of New Zealand and Myanmar. Learned about diplomacy and the importance of interaction and communication between different peoples and cultures.
- Work Experience (various dates) 2015 - 2023
- Neighborhood babysitting, Six Flags Over Georgia, Atlanta Botanical Gardens, and Atlanta Braves Stadium.
- ATHLETICS
- Softball Awards and Accomplishments
- 2021 GHSA 1st Team All-Region; NFCA 1st Team All-Region (multi-state); 2021 Grand Slam (Hitting) Award; 2020 Offensive Player of the Year; 2020 1st Team All-Region.
- Other Sports
- Lettered in varsity Softball, Lacrosse and Flag Football. Named to state DiVarsity Georgia Lacrosse All-Star Team (2021).
- Varsity Softball - Sagehen Athletics
- Played at the collegiate level on the Pomona-Pitzer Softball team.