Victoria Cavazos
Kingsville,Texas
Summary
Bilingual Deputy Court Clerk offering 12 years of experience with court proceedings and practices. Known for collaborating effectively with team members and adapting to changing needs. Holding and excelling in two concurrent positions.
Overview
20
20
years of professional experience
Work History
Deputy Court Clerk
City of Kingsville
01.2013 - Current
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Continuously improved knowledge of laws, policies, procedures related to the role as Deputy Court Clerk through ongoing professional development opportunities.
- Developed key relationships with external stakeholders such as local government officials and community organizations that benefited overall court operations.
- Contributed to a positive work environment by fostering teamwork among colleagues and assisting new employees during their onboarding process.
- Streamlined workflow within the office through cross-training on various tasks, resulting in increased productivity among staff members.
- Managed efficient scheduling of court proceedings to avoid conflicts and ensure timely resolution of cases.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Perform managerial duties, when necessary.
Server/Head Hostess
Big House Burgers
04.2019 - Current
- Delivered exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Trained new servers on menu knowledge and standard operating procedures.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Supervised front-of-house operations, ensuring seamless guest experiences and efficient table management.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
Customer Service Representative
City of Kingsville
08.2012 - 01.2013
- Addressed customers courteously using suitable methods and problem solving skills.
- Provided account information to customers and explained bill service policies and customer rights.
- Respond to telephone inquiries and complaints following standing operating procedures.
- Updated and maintained database with accurate customer information and timely data entry.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
Caseworker/ Accounts Payable
Kleberg County Human Services
09.2009 - 01.2012
- Coordinated client assessments to determine eligibility for services and resources.
- Monitored client progress through regular follow-up meetings and documentation reviews.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Oversaw a small Senior Citizen Center of about 10-15 people.
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Facilitated timely payment of invoices to maintain positive vendor relationships, processing accounts payable and receivable.
First Assistant Manager
Cato
08.2008 - 09.2009
- Mentored new employees on company policies, procedures, and best practices for operational efficiency.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Addressed customers courteously using suitable methods and problem-solving skills.
Sales Associate
Goodwill
11.2007 - 03.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Trained and mentored new sales associates on company policies and sales techniques.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
Cashier
McDonald's
11.2005 - 06.2007
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Assisted customers with menu selections and special requests, improving satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Developed strong relationships with repeat customers, fostering loyalty and trust.
Education
Level II Court Clerk Certification - Municipal Court Clerk Certification Program
Texas Municipal Courts Education Center (TMCEC)
Austin, TX05-2015
Level I Court Clerk Certification - Municipal Court Clerk Certification Program
Texas Municipal Courts Education Center (TMCEC)
Austin, TX11-2014
High School Diploma -
Falfurrias High School
Falfurrias, TX05-2006
Skills
- Strong organization
- Paperwork management
- Recordkeeping skills
- Data entry proficiency
- Court procedures
- Court processes
- Case file preparation
- Docket management
- Proficient in Incode 10
- Courtroom procedures
- Docket preparation
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Head Hostess
Big House Burgers
04.2019 - Current
Deputy Court Clerk
City of Kingsville
01.2013 - Current
Customer Service Representative
City of Kingsville
08.2012 - 01.2013
Caseworker/ Accounts Payable
Kleberg County Human Services
09.2009 - 01.2012
First Assistant Manager
Cato
08.2008 - 09.2009
Sales Associate
Goodwill
11.2007 - 03.2009
Cashier
McDonald's
11.2005 - 06.2007
Level II Court Clerk Certification - Municipal Court Clerk Certification Program
Texas Municipal Courts Education Center (TMCEC)
Level I Court Clerk Certification - Municipal Court Clerk Certification Program
Texas Municipal Courts Education Center (TMCEC)
High School Diploma -
Falfurrias High School
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