Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Celestine

Lafayette,LA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Loaner Cordinator

Courtesy Automotive Service
05.2023 - Current


  • Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
  • Developed effective training programs for new hires, promoting rapid integration into the team and consistent delivery of exceptional customer service.
  • Increased customer satisfaction by implementing efficient rental car management processes and procedures.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Wiped down and polished interior and exterior surfaces.
  • Refilled gas tanks and documented fluid levels.
  • Washed cars and trucks daily for auto dealership.
  • Improved trainee performance with regular evaluations and constructive feedback.
  • Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Processed refunds and exchanges in accordance with company policy.
  • Delivered exceptional customer service by assisting clients in a timely manner, ultimately resulting in improved client retention rates.
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Scheduled client appointments.

Car Porter

Courtesy Automotive Service
11.2022 - 05.2023
  • Thorough inspections and efficient organization of paperwork.
  • Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
  • Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
  • Maintained and kept lot clean from trash and debris to promote proper vehicle display.
  • Provided exceptional customer service and addressed customer inquiries.
  • Refilled gas tanks and documented fluid levels.
  • Contributed to positive customer experiences by providing friendly assistance with directions and other inquiries.
  • Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
  • Actively supported team members in various tasks when required, creating a collaborative atmosphere within the workplace.
  • Supported dealership operations through regular inventory checks, and moving cars as needed.
  • Test drove vehicles and reported identified issues to management.
  • Picked up vehicles from and delivered vehicles to customers as directed by management.
  • Ensured timely vehicle deliveries for customers with prompt and accurate transportation services.
  • Reported daily work progress and encountered problems to management.
  • Maintained clean, tidy and safe work environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Maintained a clean and safe vehicle for reliable transport of goods to customers.

Delivery Driver

Waitr
09.2018 - 12.2021
  • Fostered positive working relationships with regular customers.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Navigated efficiently through various routes for timely food deliveries.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Developed strong customer base through efficient and reliable service.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Operated delivery vehicles safely and efficiently.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Associate

Acadiana T-Shirts, L.L.C.
03.2019 - 04.2019
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.

Crew Member

Mcdonalds
12.2017 - 04.2018
  • Replenished serving stations with fresh food and cleaned up spills.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Worked front counter, drive-thru and other areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Took orders, prepared meals, and collected payments.
  • Brewed coffee and tea and changed out drink station syrups.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Education

Technical Degree - Digital Media

South Louisiana Community College
Lafayette, LA
05.2020

Skills

  • Relationship Building
  • Critical Thinking
  • Team Collaboration
  • Dependable and reliable
  • Computer Skills
  • Task Prioritization
  • Excellent Communication

Timeline

Loaner Cordinator

Courtesy Automotive Service
05.2023 - Current

Car Porter

Courtesy Automotive Service
11.2022 - 05.2023

Associate

Acadiana T-Shirts, L.L.C.
03.2019 - 04.2019

Delivery Driver

Waitr
09.2018 - 12.2021

Crew Member

Mcdonalds
12.2017 - 04.2018

Technical Degree - Digital Media

South Louisiana Community College

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Victoria Celestine