Victoria Celso
Wichita,KS
Summary
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Detail-oriented and methodical customer service offering 10+ years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Billing Specialist
King Of Freight
02.2023 - 11.2023
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Responded to customer concerns and questions on daily basis.
- Audited and corrected billing and posting documents for accuracy.
Customer Care Specialist
Faneuil
11.2019 - 10.2022
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided customers with detailed information on company products, services and materials.
- Accurately tracked and recorded customer interactions in CRM platform.
Food Service Worker
KFC
04.2017 - 03.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
EVS Housekeeper
Cimarron Casino
01.2016 - 09.2016
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected slot machines and common areas to promote sanitary treatment and services environment.
- Provided great customer service to customers when needed like serving beverages.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
GED -
FMC Carswell
Ft. Worth, TX09.2019
Skills
- Claims Processing
- Records Organization and Review
- Customer Engagement
- Research and Due Diligence
- Customer Service
- CRM Software
Timeline
Billing Specialist
King Of Freight
02.2023 - 11.2023
Customer Care Specialist
Faneuil
11.2019 - 10.2022
Food Service Worker
KFC
04.2017 - 03.2018
EVS Housekeeper
Cimarron Casino
01.2016 - 09.2016
GED -
FMC Carswell
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