Monique Martinez
Bakersfield,California
Summary
Proactive Department Manager with excellent time management skills and ability to multi-task while working within deadlines and time constraints. Offering over 18 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
19
19
years of professional experience
Work History
Department Supervisor
Home Depot
04.2005 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Used weekly financial data to analyze company growth and optimize operational strategies.
- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Oversaw hiring, staffing, and labor law compliance.
Server
Dennys Corp
05.2015 - 09.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Kept register accurate through correct billing, payment processing and cash management practices.
Color Lead
Sephora
08.2007 - 08.2009
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
- Handled administrative tasks accurately, including scheduling employees, preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Education
High School Diploma -
Highland High School
Bakersfield, CA06.2002
Skills
- Process and procedure development
- Visual merchandising
- Growth planning
- Business development and planning
- Staff/training policy development
- MS Office
- Talent planning
- Organization and Time management
- Store Merchandising
- Timekeeping/payroll
- Culture Champion
- Shipping, receiving and warehousing
Timeline
Server
Dennys Corp
05.2015 - 09.2016
Color Lead
Sephora
08.2007 - 08.2009
Department Supervisor
Home Depot
04.2005 - Current
High School Diploma -
Highland High School
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