Victoria Chambers
Seattle,WA
Summary
Experienced Customer Service Representative, and health and wellness coach with over 5 years of professional experience in client services, coaching, and customer support. Experienced in providing 1:1 coaching to individuals and groups, translating and proofreading texts, and adapting virtual content for cultural relevance. Proven ability to build strong relationships with clients and exceed service expectations, resulting in increased customer satisfaction and business growth. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Tier 2 Customer Service Representative
Blueprint Technology
Bellvue, WA
01.2024 - Current
- Issue Resolution: Expertise in handling escalated billing inquiries with a focus on precision and efficiency.
- Technical Proficiency: Deep understanding of billing cycles, payment methods, and subscription models.
- Customer-Centric Approach: Proven ability to communicate empathetically and professionally with customers, ensuring their needs are met promptly.
- Collaboration & Leadership: Collaborate effectively with cross-functional teams to improve processes and enhance customer satisfaction.
- Continuous Improvement: Committed to ongoing learning and development to stay ahead of industry trends and deliver superior support.
Freelance Translator
Upwork.com
10.2021 - Current
- Utilized language conversion techniques to accurately convey ideas and concepts from the source language to the target language, while preserving cultural significance and intended meaning
- Strategically managed project timelines and schedules, meeting all deadlines and exceeding expectations
- Fostered productive relationships with Project Managers, facilitating seamless communication and coordination of project goals and objectives
Health & Wellness Coach
Noom
Seattle, Washington
11.2021 - 01.2023
- Utilized motivational interviewing and SMART goal setting techniques to assist clients in achieving their health objectives related to weight loss, fitness, nutrition, and stress management
- Employed a client-centered approach that empowered individuals to take charge of their health and wellness
- Provided text-based coaching to individuals and groups using evidence-based techniques to support behavior change and promote sustainable lifestyle habits that contributed to long-term health benefits
- Adapted virtual content to the German market by translating and proofreading texts and internal learning modules to ensure accuracy and cultural relevance
- Collaborated with cross-functional teams to ensure that all content met high standards of quality and effectively communicated key messages to the target audience
- Fostered a welcoming and supportive environment for clients by demonstrating respect, friendliness, and a willingness to help in any way possible
- Built strong relationships with clients to establish trust and facilitate the achievement of their health goals
- Maintained a high level of energy and enthusiasm in a fast-paced work environment, remaining focused and engaged even during times of high volume or tight deadlines
- Effectively managed competing demands while maintaining a positive attitude and delivering exceptional results
- Applied critical thinking skills to break down problems, evaluate solutions, and make data-driven decisions that addressed complex challenges and delivered effective solutions
- Utilized creative problem-solving to identify opportunities for process improvement and enhance client outcomes.
Customer Services Representative
Teleperformance Portugal
Lisbon, Portugal
10.2016 - 08.2019
- Proactively ensured customer satisfaction by implementing innovative strategies tailored to address customer needs and concerns, while upholding the company's high standards of service excellence
- Responded promptly and effectively to customer inquiries regarding products, services, and corporate information, leveraging exceptional communication and problem-solving skills to ensure optimal outcomes
- Facilitated appointment scheduling, special order requests, and merchandise pickup with a focus on delivering exceptional customer experiences and exceeding service expectations
- Collected and analyzed customer feedback to identify areas for improvement, and implemented process changes that enhanced customer satisfaction and drove business growth
- Cultivated a strong community reputation through a customer-centric approach and built lasting client relationships based on trust, respect, and a shared commitment to service excellence.
Art Gallery Assistant
Artware
Vienna, Austria
09.2014 - 09.2016
- Monitored gallery inventory, tracked sales and removals, and maintained accurate financial records to ensure that all transactions were properly documented
- Maintained a comprehensive database of artwork descriptions and artist biographies, ensuring that accurate information was readily available to visitors and staff
- Implemented effective visitor flow strategies to enhance the overall gallery experience and minimize the risk of accidents or disruptions
- Collaborated with artists, collectors, and other stakeholders to coordinate gallery exhibitions and events, ensuring that all aspects of each project were effectively managed and executed
- Conducted research and analysis on current trends in the art world, providing valuable insights and recommendations to inform the gallery's business strategy and decision-making processes.
Education
Certificate - Health Coach Certification Program - NBHWC -
06.2023
Registered Vegan Dietician - Foods, Nutrition, And Wellness Studies -
Ecodemy
09.2021
High School Diploma -
BA. Art History -
Universität Wien
Skills
- Translation
- Project management
- Communication
- Quality control
- Collaboration
- Attention to detail
- Proofreading
- Continuous learning
- Reviewing
- Client relations
- Proactivity
- Motivational interviewing
- SMART goal setting
- Adaptability
- Cross-functional collaboration
- Client-centered approach
- Problem-solving
- Creative thinking
- Ideation
- Customer Services
Languages
- English, Professional Working
- German, Native or Bilingual
References
Available upon request
Languages
German
Native/ Bilingual
English
Professional
Portuguese
Limited
Timeline
Tier 2 Customer Service Representative
Blueprint Technology
01.2024 - Current
Health & Wellness Coach
Noom
11.2021 - 01.2023
Freelance Translator
Upwork.com
10.2021 - Current
Customer Services Representative
Teleperformance Portugal
10.2016 - 08.2019
Art Gallery Assistant
Artware
09.2014 - 09.2016
Certificate - Health Coach Certification Program - NBHWC -
Registered Vegan Dietician - Foods, Nutrition, And Wellness Studies -
Ecodemy
High School Diploma -
BA. Art History -
Universität Wien
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