Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Victoria Chang

Burnaby,BC

Summary

A dedicated and dependable candidate with over 5 years of work experience, mainly involved customer service and administration. Consistently delivers warm and effective service and fosters positive relationships with people to promote customer satisfaction.

Overview

6
6
years of professional experience

Work History

Civil Servant

Miaoli County Taian Township Office
12.2021 - 01.2024
  • Assisted in implementation of social policies such as Multi-Employment Promotion Program, long-term care policies, housing policies, etc.
  • Provided frontline support to people using public services.
  • Planned and managed government procurement contract.

Cafeteria Attendant

Hub Hotel Kaohsiung
09.2020 - 10.2021
  • Assisted in food preparation for efficient service and reduced wait times.
  • Enhanced customer satisfaction by maintaining clean and organized serving area.
  • Collaborated with kitchen staff to ensure timely delivery of high-quality meals.

Hotel Front Desk Clerk

Chihpen Century Hotel
04.2020 - 07.2020
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts for 280 rooms hotel.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Recommended venues as tourist attractions and arranged guest transportation.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.

Hotel Front Desk Clerk

F Hotel Chihpen
02.2019 - 02.2020
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts for 168 rooms hotel.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Recommended venues as tourist attractions and arranged guest transportation.
  • Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.
  • Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.

Project Assistant

National Dong Hwa University
07.2018 - 12.2018
  • Assisted project managers in developing project plans and schedules, ensuring timely completion within scope.
  • Coordinated logistics for team meetings, including scheduling, preparing agendas, and documenting meeting minutes for effective communication.
  • Facilitated communication between project team, consultants, and external partners to maintain project alignment.

Education

Bachelor's in Linguistics - Linguistics

National Dong Hwa University
Hualien County, Taiwan
06.2018

Associate's degree in English - English

Wenzao Ursuline University of Languages
Kaohsiung City, Taiwan
06.2015

Skills

  • Excellent interpersonal and communication skills
  • Ability to multitask and work efficiently under pressure
  • Strong attention to detail and cleanliness standards
  • Knowledge of food safety regulations and procedures
  • Familiarity with reservation processing and basic accounting
  • Familiarity with Microsoft Office
  • Team-oriented personality

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Timeline

Civil Servant

Miaoli County Taian Township Office
12.2021 - 01.2024

Cafeteria Attendant

Hub Hotel Kaohsiung
09.2020 - 10.2021

Hotel Front Desk Clerk

Chihpen Century Hotel
04.2020 - 07.2020

Hotel Front Desk Clerk

F Hotel Chihpen
02.2019 - 02.2020

Project Assistant

National Dong Hwa University
07.2018 - 12.2018

Bachelor's in Linguistics - Linguistics

National Dong Hwa University

Associate's degree in English - English

Wenzao Ursuline University of Languages

Similar Profiles

CREATE PROFILE
Victoria Chang