Victoria C. Hannibal-Clark
Bronx
Summary
Skilled Team Leader with experience in supervising, training, and motivating teams. Strengths include project management, conflict resolution, and effective communication skills. Have contributed to past roles by improving team performance and enhancing workflow efficiency.
Overview
18
18
years of professional experience
Work History
Team Leader ACMH Bronx ACT Team
ACMH, INC
Bronx
11.2022 - Current
- Oversaw clinical and administrative operations of ACT Team, reporting activities to Director of ACT Services.
- Ensured timely flow of activities aligned with ACT’s core operating principles and goals.
- Integrated effective community supervision into ACT treatment and rehabilitation services.
- Provided regular clinical supervision, training, and evaluation for ACT staff members.
- Allocated time to deliver client services as part of the clinical team in the community.
- Monitored team performance outcomes according to NYS Office of Mental Health standards and DOHMH contracts.
- Conducted assessments, progress notes, and collected significant data for performance evaluation.
- Coordinated project timelines and delegated tasks among team members.
- Trained new staff on company policies and operational procedures.
- Participated in regular meetings with senior leadership to provide updates on team progress.
Team Leader QACT Team
Federation of Organizations
Richmond Hill
09.2020 - 11.2022
- Oversee the clinical and administrative operations of the ACT Team, and report on activities to the Director of ACT Services.
- Ensure the timely flow of activities to meet ACT’s core operating principles and goals.
- Ensure effective community supervision is integrated into ACT treatment and rehabilitation services.
- Ensure the team delivers trauma-informed, recovery-oriented services, and effectively applies motivational interviewing.
- Provide regular clinical supervision for team members, train, supervise, and evaluate ACT staff.
- Allocate time to deliver consumer services as a member of the clinical team, including direct work in the community.
- Ensure the team meets its performance outcomes as defined by the NYS Office of Mental Health licensing standards, and the NYC Department of Health and Mental Hygiene (DOHMH) contracting standards.
- Complete assessments, progress notes, and collect significant data.
- Oversee team incident reporting procedures, and ensure the team adheres to IRC policy and procedures, and follows the recommendations and guidance of the IRC.
- Coordinate Assisted Outpatient Treatment (AOT) reporting and communication, and ensure 100% compliance.
- Lead the daily organizational meetings and weekly service-planning meetings.
- Conduct utilization review and quality assurance reviews to ensure that the ACT team operates in compliance with New York State Office of Mental Health guidelines, regulations, and New York City Department of Health and Mental Hygiene operating standards.
- Supervise electronic charting in accordance with confidentiality regulations.
- Provide in-service training and promote staff development to ensure that staff have ACT core competencies, and the ability to integrate effective community supervision responses.
- Oversee, coordinate, and provide on-call 24-hour crisis consultation.
- Coordinate CAIRS reporting and compliance with other reporting, as required by OMH and DOHMH.
- Coordinate, in collaboration with medical staff, the oversight of medication management systems, billing, storage, and order.
- Guide the team in the effective use of service dollars to support consumer service plan goals and needs.
- Oversee ACT intakes and discharges.
- Perform other duties as required by the Director and executive staff.
Housing Specialist FACT Team
Federation of Organizations
Richmond Hill
08.2018 - 09.2020
- Completed housing applications (HRA 2010e) to secure stable housing for clients.
- Delivered community-based ACT services, including care coordination, wellness self-management, and crisis prevention.
- Conducted 80% of services in community settings such as hospitals, shelters, and jails.
- Participated in daily team meetings to assess client status and submitted progress notes promptly.
- Executed comprehensive assessments and updated service plans within required deadlines.
- Performed risk assessments for potential criminality and violence using LSCMI and HCR-20 tools.
- Managed data reporting to external agencies, ensuring compliance with regulatory requirements.
- Provided 24-hour crisis intervention on a rotating on-call basis.
Residential Counselor
Three Rivers Midlands
West Columbia
12.2017 - 07.2018
- Serves as a role model for residents to observe and learn socially effective values, attitudes, and behaviors.
- Ensures the environment remains safe, and the normative culture remains positive throughout the facility.
- Contributes to the formulation, implementation, and revision of the resident's individual treatment plan (ITP).
- Promotes the development of residents' daily living skills through appropriate assignment, instruction, and supervision of tasks.
- Provides appropriate crisis intervention as necessary by anticipating and responding quickly to escalating behaviors, utilizing de-escalation techniques to diffuse the situation.
- Ensures optimal communication by relaying pertinent resident care information for change-of-shift reports, team logs, communication books, and complex staff meetings.
Human Service Coordinator I
Columbia Area Mental Health Center (SCDMH)
Columbia
09.2015 - 11.2016
- Case management treatment is provided to a diverse and challenging population of adults with serious and persistent mental illnesses, and those who are dually diagnosed.
- Provides advanced psychiatric rehabilitation to chronically mentally ill clients in the Adult Intensive Services Connections Program.
- Provide advanced case management and counseling (individual, family, group therapy, etc.). Services to consumers, which include, but are not limited to, face-to-face contact with third parties on behalf of the consumer, and coordination of needed services in the complex areas of mental health.
- Maintain individual case records of progress in compliance with State and Center QA Standards, adhere to corporate compliance policies, and attend mandatory training as directed by SCDMH/PDMHC and BEST training.
Human Services Specialist II/ Mental Health Counselor I
PEE DEE Mental Health Center (SCDMH)
Florence
02.2015 - 09.2015
- Provides advanced psychiatric rehabilitation to chronically mentally ill clients in Youth in Transition Program/Housing Program.
- Provide advanced case management and counseling (Individual, Family, Group Therapy, etc.) services to consumers.
- Maintain individual case records of progress in compliance with State and Center QA Standards.
- Spearheading the implementation of the Youth In Transition program at other mental health centers within the catchment area.
Human Service Coordinator I/Administrator
Piedmont Center for Mental Health Services (SCDMH)
Columbia
08.2013 - 03.2014
- Supervise a team of nine (9) clinical counselors, mental health specialists, and direct-care staff.
- Supervise and monitor the daily functions of a 16-bed CRCF.
- Monitor and inform the Clinical Counselor and direct care staff about scheduled appointments.
- Maintain records and documentation as required.
ICMS Case Manager
Care Plus NJ
Hasbrouck Heights
07.2012 - 07.2013
- Provides direct case management services to an adult mental health population.
- Works directly with consumers to achieve stability in their lives and decrease reliance on emergency and hospital-based services.
- Assists participants to use the resources within their community to promote independence in personal goals.
- Assess comprehensive service needs (clinical, social, recreational and vocational) and provide the appropriate level of support and case management.
- To increase participant's abilities to maintain stabilization within the community.
- Ensure access to a system of support services and linkages that can assist in maintaining independence and desired lifestyle.
Intensive Case Manager
Catholic Charities Neighborhood Services Partnership of Hope
Brooklyn
07.2010 - 06.2012
- Provide case management services to individuals with mental illness, MICA, and forensic history.
- Conduct weekly face-to-face visits with clients.
- Collaborate with agencies to coordinate client services.
- Advocate on behalf of the clients, and link to appropriate services in the community.
- Provide crisis interventions.
- Engage the client in the development of service/treatment plans.
- Charts in compliance with quality assurance requirements.
Mental Health Counselor I
Piedmont Center for Mental Health Services (SCDMH)
Columbia
09.2007 - 01.2010
- Supervised a team of six (6) clinical counselors, mental health specialists, and direct-care staff.
- Provide case management services to individuals with Mental Illness/MICA/Forensic history.
- Provides clinical services to residents (10) of the Community Residential Care Facility (CRCF), including case management, IND TX, GP TX, and assessments to assist residents with skill development to increase autonomy.
- Assist the Clinical Coordinator and direct care staff in implementing the clinical milieu and developing the programmatic regimen.
- Maintain records and documentation as required.
Education
M.A. - Counseling (Mental Health)
Webster University
Columbia, SC05-2007
B.S. - Therapeutic Recreation, Rehabilitation Counseling
Benedict College
Columbia, SC12-2003
Skills
- Crisis intervention
- Motivational interviewing
- Electronic charting
- Program evaluation
- Utilization review
- Regulatory compliance
- Team leadership
- Staff training
- Report writing
- Service planning
- Community outreach
- Team supervision
- Performance evaluations
- Effective communication
- Documentation and reporting
- Client support
- Leading team meetings
References
Available upon request
Timeline
Team Leader ACMH Bronx ACT Team
ACMH, INC
11.2022 - Current
Team Leader QACT Team
Federation of Organizations
09.2020 - 11.2022
Housing Specialist FACT Team
Federation of Organizations
08.2018 - 09.2020
Residential Counselor
Three Rivers Midlands
12.2017 - 07.2018
Human Service Coordinator I
Columbia Area Mental Health Center (SCDMH)
09.2015 - 11.2016
Human Services Specialist II/ Mental Health Counselor I
PEE DEE Mental Health Center (SCDMH)
02.2015 - 09.2015
Human Service Coordinator I/Administrator
Piedmont Center for Mental Health Services (SCDMH)
08.2013 - 03.2014
ICMS Case Manager
Care Plus NJ
07.2012 - 07.2013
Intensive Case Manager
Catholic Charities Neighborhood Services Partnership of Hope
07.2010 - 06.2012
Mental Health Counselor I
Piedmont Center for Mental Health Services (SCDMH)
09.2007 - 01.2010
M.A. - Counseling (Mental Health)
Webster University
B.S. - Therapeutic Recreation, Rehabilitation Counseling
Benedict College