Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Chapa

Portland,TX

Summary

Proactive Client Coordinator and Front Desk Receptionist with extensive experience in client relations and administrative support. Successfully enhance client satisfaction and retention through personalized service and effective problem resolution. Strong organizational skills, effective communication, and cross-functional teamwork drive exceptional business outcomes and long-term client relationships. Welcoming clerical professional with 2 years of experience in Medical Spa office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, scheduling appointments and assisting the Nurse Practitioner. Accurate when entering information in Vagaro booking system and keeping organized filing systems.

Overview

10
10
years of professional experience

Work History

Client Coordinator/Front Desk Receptionist

Taylor Med Spa
06.2022 - Current
  • Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Established long-term relationships with clients by consistently delivering exceptional service.
  • Assisted in the development of marketing initiatives that increased brand awareness and generated new business opportunities.
  • Provided comprehensive administrative support to the team, enabling efficient functioning and timely deliverables.
  • Worked closely with account managers to develop customized proposals that met unique client needs & budget constraints.
  • Increased client retention with personalized follow-up communications.
  • Enhanced client satisfaction by promptly addressing and resolving inquiries and complaints.
  • Streamlined scheduling process, reducing wait times for client appointments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Counter Manager/Prestige Beauty Advisor

Estee Lauder
07.2014 - 08.2019
  • Promoted brand loyalty by creating personalized experiences for each customer during their visit.
  • Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Maintained cleanliness and organization of counter area, adhering to company standards at all times.
  • Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
  • Organized sale events and created eye-catching product displays to attract customers to Estee Lauder counter.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Conducted monthly audits of stock levels for accurate record-keeping purposes.
  • Implemented visual merchandising strategies to attract customers and promote featured products.
  • Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
  • Managed inventory to ensure adequate stock levels and timely replenishment.
  • Conducted regular staff training sessions for product knowledge and sales techniques.
  • Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
  • Increased repeat business through exceptional customer service and relationship building.

Education

High School Diploma -

Ben Bolt Palito Blanco High School

Associate of Arts -

Coastal Bend Community College

Skills

  • Detail-oriented mindset
  • Strong Organization
  • Time management expertise
  • Exceptional communication
  • Effective negotiation
  • Cross-Functional Teamwork
  • Decision Making Aptitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Reliability
  • Excellent Communication

Timeline

Client Coordinator/Front Desk Receptionist

Taylor Med Spa
06.2022 - Current

Counter Manager/Prestige Beauty Advisor

Estee Lauder
07.2014 - 08.2019

High School Diploma -

Ben Bolt Palito Blanco High School

Associate of Arts -

Coastal Bend Community College

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Victoria Chapa