Victoria Chapel
Benton,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
9
9
years of professional experience
Work History
Buyer
Arkansas Teacher Retirement System
07.2023 - Current
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
- Utilized procurement tools to manage quote process, invoicing, order entry and receiving.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
Lead Bookseller
University Of Arkansas At Little Rock
01.2021 - 05.2023
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Supported management in training new booksellers, ensuring a smooth onboarding process and fostering a cohesive team atmosphere.
- Implemented loss prevention strategies, leading to a significant reduction in shrinkage within the store.
- Collaborated with other team members to develop creative promotions that drove foot traffic and increased sales.
- Assisted customers in locating hard-to-find titles, utilizing various resources to ensure their needs were met.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Bookseller
University Of Arkansas Rich Mountain
06.2017 - 03.2020
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
Lifeguard Manager
City Of Waldron
04.2015 - 06.2017
- Streamlined facility operations by establishing clear communication channels between staff members.
- Scheduled, coordinated and conducted in-service training for lifeguards to promote full competence in first aid, CPR, and water rescue techniques.
- Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
- Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Arkansas At Little Rock
Little Rock, ARSkills
- Purchase Order Management
- Relationship Building
- Multi-tasking strength
- Materials sourcing
- Customer Service
Languages
American Sign Language
Professional Working
Timeline
Buyer
Arkansas Teacher Retirement System
07.2023 - Current
Lead Bookseller
University Of Arkansas At Little Rock
01.2021 - 05.2023
Bookseller
University Of Arkansas Rich Mountain
06.2017 - 03.2020
Lifeguard Manager
City Of Waldron
04.2015 - 06.2017
Bachelor of Arts - Interdisciplinary Studies
University of Arkansas At Little Rock
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