Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Chapman

Clio,MI

Summary

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified office management with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

14
14
years of professional experience

Work History

Property Manager

Storage One
09.2015 - Current
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maintained sufficient number of units market-ready for lease.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Administered operations to handle needs of more than 456 tenants across 7 property units.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.

Gas Station Manager

Mustang Marathon
02.2010 - 09.2015
  • Improved overall store performance with proactive maintenance of gas pumps and equipment.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Enhanced customer satisfaction by implementing efficient service protocols and staff training.
  • Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational costs through effective inventory management and streamlined processes.
  • Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
  • Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Education

High School Diploma -

Academy West
Flint, MI
05.2020

High School Diploma -

St.Albans Schools
St.Albans UK
02.1996

Skills

  • Payment Collection
  • Leasing and sales
  • Administrative Leadership
  • Customer service-focused
  • Financial Reporting
  • Maintenance Coordination
  • Decision-Making
  • Financial budgeting and reporting
  • Deposits Management
  • Grounds and Facility Inspection
  • Dispute Handling
  • Property accountability

Timeline

Property Manager

Storage One
09.2015 - Current

Gas Station Manager

Mustang Marathon
02.2010 - 09.2015

High School Diploma -

Academy West

High School Diploma -

St.Albans Schools

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Victoria Chapman