Summary
Work History
Education
Skills
Accomplishments
Professional Accomplishments
Affiliations
Languages
Timeline
Generic

Victoria Charles

El Cajon,CA

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Work History

Master Level Field Practicum

Telecare AOT
  • Provides weekly rehabilitation counseling to 2-3 clients per week
  • Facilitate CBT group bi-weekly
  • Complete intake assessment and formulate and write behavioral health assessment reports
  • Provide intensive case management services
  • Provide community referrals to members
  • Document and maintain accurate clients' progress.
  • Protect and respect clients' privacy and confidentiality, establishing positive relationships with clients struggling with drug use or co-occurring mental health disorders.
  • Use motivational interviewing techniques to communicate respectfully, culturally appropriate, and non-judgmentally with members.
  • Attend training and provide follow-up presentations on evidence-based practices.
  • Completed intake assessment forms and filed clients' charts
  • Built relationships with community agencies for timely service referrals
  • Streamlined intake systems, resulting in reduced errors and improved speed
  • Developed and maintained relationships with community organizations and agencies
  • Developed and implemented strategies to enhance the quality of mental health rehabilitation and intensive case management service
  • Developed and implemented programs to engage and empower individuals suffering from severe co-occurring mental health illnesses, substance abuse, and other drugs to manage their symptoms, safety, and functioning.
  • Facilitated communication between clients and other service providers
  • Monitored progress toward service plan goals

Mental Health Rehabilitation Specialist

Telecare AOT
  • Conduct weekly client assessments formulate and write behavioral health assessment reports.
  • Use evidence-based practices such as Motivational Interviewing, Cognitive Behavioral Therapy (CBT), Dialectical Behavioral Therapy (DBT), CBT and Exposure Response Prevention (CBT+ERP) emotional regulation, distress tolerance, assertive communication, conflict resolution, anger management, harm reduction, relapse prevention, and solution focus coping skills to teach and provide psychoeducational with members and supportive systems in a respectful, culturally appropriate and non-judgmental manner.
  • Support members to gain insights, confidence, and self-efficacy to overcome barriers in managing their mental health symptoms and advocate for themselves within their communities
  • Complete and update clients' annual and six-month treatment plans
  • Safety assessment using the Columbia Suicide Severity Rating Scale(C-SSRS) and CAGE screening tools
  • Collaborate and coordinate with hospitals/jails/SNFs/boarding cares/ILFs/ MCRT/PERT/and other mental health providers in the community
  • Managed a caseload of over 29 members at the intensive outpatient treatment program
  • Maintain and accurately document clients' progress and transition to lower/higher levels of care
  • Provide weekly rehabilitation counseling sessions and case management services to at least 4-5 clients per week
  • Refer clients to other mental health providers in the community as needed (lower/higher level of care).
  • Facilitate Cognitive Behavioral Therapy –CBT group biweekly
  • Provide linkage to members with legal support providers (Jorgensen Law, Disability Help Center, Fresh Start, and Legal Aid)
  • Provide referrals and advocate with members at the Homeless Court to remove financial and legal barriers
  • Protect and respect clients' privacy and confidentiality
  • Promote the use of non-stigmatizing language by other community providers when referring to people with co-occurring dual diagnoses of mental health illnesses, substance abuse, and other drugs.
  • Performed client assessments and developed treatment plans
  • Communicated with clients to build social and psychiatric observations
  • Created and administered group Cognitive Behavioral Therapy (CBT) coping skills by using psycho-education programs to provide life skills, family support, and community integration services to patients

Case Manager-Housing Specialist

Telecare AOT
  • Provide support and intensive case management and psychoeducational to individuals with mental illness and other co-occurring disorders
  • Screen and conduct VI-SPDAT assessments, section 8, short-term, transition housing, independent living, sober living, residential, crisis centers, and permanent supportive housing using the Housing First approach.

Employment Case Manager

ResCare Workforce Services
  • Conduct an assessment and reassess for barriers and develop strategies to obtain stable employment and self-sufficiency in the community
  • Managed over 96 cases of individuals and families to secure and maintain employment
  • Maintained accurate and timely documentation of progress notes
  • Provide appropriate referrals and linkage for continuity of care.

Psychiatric Technician

La Mesa Helix Healing & Recovery Rehabilitation

Professional Support Staff

Developmental Services Continuum

Education

Master of Social Work -

University of Massachusetts Global
San Diego, CA
08.2023

Bachelor of Sciences with Emphasis in Public Health -

San Diego State University
San Diego, CA
01.2019

Associate of Arts and Science -

Grossmont College
El Cajon, CA
01.2007

Skills

  • Case Management
  • Critical Thinking Skills
  • Compassionate Communication
  • Crisis Intervention
  • Safety and Risk Assessments
  • Intake Assessment
  • Multitasking Abilities

Accomplishments

  • Collaborated with multidisciplinary team of over 9 professionals in the consulting, presenting clients psychosocial assessment outcome and safety risk at the Outpatient Mental Health to significantly reduce clients utilization of emergency services such hospitals and crisis centers with over 49 clients and increased productivity from 18%-26%.

Professional Accomplishments

  • Certified Crisis Prevention and Intervention Specialist
  • Over five years of providing intensive case management services to vulnerable and marginalized population
  • Able to assess and complete behavioral health assessment reports using the San Diego County Database (CERNER) and maintain organized records using SharePoint and Microsoft Skills
  • Mandated Reporter
  • Certified in First Aid and CPR
  • Able to facilitate and co-facilitate groups
  • Trained to provide EBP (CBT, DBT, CBT+ERP, Emotional Regulation, Distress Tolerance, MI, Solution Focus, Anger Management and Conflict Resolution)

Affiliations

  • National Association of Social Workers

Languages

Acholi
Limited Working
Spanish
Elementary
Arabic
Elementary
English
Full Professional

Timeline

Master Level Field Practicum

Telecare AOT

Mental Health Rehabilitation Specialist

Telecare AOT

Case Manager-Housing Specialist

Telecare AOT

Employment Case Manager

ResCare Workforce Services

Psychiatric Technician

La Mesa Helix Healing & Recovery Rehabilitation

Professional Support Staff

Developmental Services Continuum

Master of Social Work -

University of Massachusetts Global

Bachelor of Sciences with Emphasis in Public Health -

San Diego State University

Associate of Arts and Science -

Grossmont College

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Victoria Charles