Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Chastain

Killen,AL

Summary

Experienced Food Service Professional with more than 20 years of management experience, dedicated to enhancing the business operations of the culinary industry.

Overview

23
23
years of professional experience

Work History

Independent Consultant

Consult.
01.2024 - Current
  • Enhanced client satisfaction by providing tailored solutions to their unique business challenges.
  • Developed strategic business plans for clients, resulting in improved operations and increased profitability.
  • Assisted clients in identifying new market opportunities, leading to successful expansion efforts.
  • Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
  • Fostered strong relationships with clients through consistent communication and collaboration.

Director of Nutritional Services

NHC
10.2017 - 11.2023
  • Enhanced patient satisfaction by implementing customized nutritional programs tailored to individual needs.
  • Reduced food waste and improved cost efficiency by streamlining inventory management processes.
  • Collaborated with interdisciplinary teams for comprehensive patient care, incorporating nutritional services into overall health plans.
  • Developed strategic plans for the growth and development of the Nutritional Services department, leading to increased patient satisfaction scores.
  • Mentored and trained staff members on industry best practices, improving team performance and knowledge base.
  • Evaluated and updated menus based on current nutritional guidelines, ensuring a diverse range of healthy options for patients.
  • Managed budgetary constraints while maintaining high-quality nutritional offerings, resulting in cost savings without sacrificing quality.
  • Established strong vendor relationships to ensure consistent access to fresh ingredients at competitive prices.

Food Service Director

Florence Nursing & Rehab
02.2009 - 10.2017
  • Improved customer satisfaction by implementing new menu options and providing excellent food presentation.
  • Managed budgets effectively, controlling costs through efficient inventory management and supplier negotiations.
  • Maintained high standards of cleanliness and sanitation, ensuring compliance with all health department regulations.
  • Developed a strong team atmosphere within the kitchen staff, enhancing productivity and employee retention rates.
  • Conducted regular performance evaluations for food service employees, promoting professional growth and development opportunities.
  • Increased employee engagement by fostering positive relationships among team members and addressing concerns proactively.

Food Service Manager

Sunbridge Nursing & Rehab Care
04.2001 - 01.2009
  • Cultivated an inclusive atmosphere that fostered collaboration between diverse team members within the kitchen space.
  • Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
  • Continually sought opportunities for professional development, participating in industry conferences and workshops to stay current with best practices in food service management.
  • Reviewed and approved employee schedules and timesheets.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Tracked food production levels, meal counts, and supply costs.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.

Education

Certified Dietary Manager Program - Dietary Management

Auburn University
Auburn, AL
05.2001

Skills

  • Inventory Coordination
  • Sales strategy development
  • Industry Expertise
  • Team Development
  • Quality Assurance

Timeline

Independent Consultant

Consult.
01.2024 - Current

Director of Nutritional Services

NHC
10.2017 - 11.2023

Food Service Director

Florence Nursing & Rehab
02.2009 - 10.2017

Food Service Manager

Sunbridge Nursing & Rehab Care
04.2001 - 01.2009

Certified Dietary Manager Program - Dietary Management

Auburn University

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Victoria Chastain