Victoria Chatfield
Macon,GA
Summary
Hardworking professional well-versed in using problem-solving and organizational skills to coordinate shipping and receiving duties. Accustomed to successfully examining shipments and facilitating vendor resolutions with little oversight. Excellent document management and deadline monitoring skills.
Reliable professional trained in shipping and receiving. Accomplished in handling fast-paced work with professionalism and minimizing discrepancies by meticulously reviewing errors. Quick learner with excellent technical abilities.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
12
12
years of professional experience
Work History
Lift Driver
Tractor Supply Company
, GA
07.2022 - 06.2024
- Inspected lift truck before operating to ensure safe operation and compliance with OSHA regulations.
- Transported materials throughout the facility using lift truck equipment in a timely manner.
- Responded quickly to any changes in orders or shipping requirements during shift operations.
- Worked closely with warehouse staff to ensure efficient movement of goods within facility.
- Stacked products on pallets or shelves according to company policies and procedures.
- Obtained signatures from customers upon completion of deliveries verifying accuracy of order contents.
- Operated forklift safely within warehouse environment while navigating tight spaces between shelves and racks.
- Conducted regular inspections of lift trucks for damage and defects that could affect performance or safety.
Shipping and Receiving Clerk
ReadyPac
Jackson, GA
03.2017 - 11.2021
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Processed outbound shipments, including packing and labeling products for delivery.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Maintained a clean work area by sweeping, dusting, mopping.
- Operated computers to access information related to shipping activities.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Monitored inventory levels and re-ordered supplies when necessary.
Front Desk Receptionist
La Quinta Inn & Suites In
Macon, GA
08.2020 - 08.2021
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Handled sensitive information in a confidential manner.
- Updated customer information in databases regularly to ensure accuracy of records.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Greeted visitors warmly and directed them to correct personnel or office.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Compiled and prepared reports and documents as requested.
- Provided administrative support including photocopying, faxing, and filing.
- Responded to inquiries and room requests made online, by phone, and via email.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Handled incoming and outgoing mail and packages.
- Drafted professional business documents, spreadsheets, and correspondence.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
Assistant Manager
Nuway Weiners
Macon, GA
01.2012 - 12.2020
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed business performance data and forecasted business results for upper management.
Education
Bachelor of Science - Business Administration
Miller Motte
Macon, GA05-2021
Skills
- Order Picking
- Hand-Eye Coordination
- Loading and unloading
- Heavy Lifting
- Securing loads
- Clean Driving Record
- Cleaning and sanitation
- Dispatcher Communication
- Schedule Coordination
- Safety awareness
- Regulatory Compliance
- Safety Regulations
- Schedule Management
Timeline
Lift Driver
Tractor Supply Company
07.2022 - 06.2024
Front Desk Receptionist
La Quinta Inn & Suites In
08.2020 - 08.2021
Shipping and Receiving Clerk
ReadyPac
03.2017 - 11.2021
Assistant Manager
Nuway Weiners
01.2012 - 12.2020
Bachelor of Science - Business Administration
Miller Motte