Victoria Chavez
Houston,TX
Summary
Adept at enhancing team outcomes and customer satisfaction, my tenure at Daily Sprucing honed my problem-solving and leadership skills. Fluent in Spanish and English, I excel in verbal communication, ensuring operational excellence across diverse roles. My proactive approach significantly boosts efficiency and service quality, marking notable achievements in customer-oriented environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Sprucer
Daily Sprucing
Houston, TX
11.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Operation Agent
LA Fitnest
Spring , TX
08.2023 - 06.2024
- Provided support to customers in resolving operational issues.
- Ensured compliance with company policies and procedures.
- Created reports on customer service performance metrics.
- Responded promptly to customer inquiries via phone, email, or chat platforms.
- Making outbound and inbound calls to process payments due if needed.
- Documented changes made in response to customer requests or feedback.
- Prepared detailed reports on operational performance metrics for management review.
- Managed inventory levels, ensuring a sufficient supply of materials for operational staff.
Sales Agent
AMG Marketing
Houston, TX
05.2022 - 08.2022
- Conducted market research to identify potential customers and their needs.
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Negotiated contracts with customers to secure sales deals.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Resolved customer complaints promptly and effectively.
- Provided product demonstrations to potential buyers both in person or via video conferencing tools.
Veterinary Technician
SBJ Veterinary Investment, PLLC
Spring , TX
05.2021 - 07.2022
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Education
High School Diploma -
Spring High School
Spring, TX06-2019
Skills
- Recordkeeping
- Decision-Making
- Fluent in Spanish and English
- Leadership
- Flexible and Adaptable
- Task Prioritization
- Problem-Solving
- Verbal Communication
- Computer Skills
- Written Communication
- Organization and Time Management
- Problem Resolution
- Clerical Support
- Positive and professional
- Multi-tasking strength
- Reliable and punctual
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Sprucer
Daily Sprucing
11.2024 - Current
Operation Agent
LA Fitnest
08.2023 - 06.2024
Sales Agent
AMG Marketing
05.2022 - 08.2022
Veterinary Technician
SBJ Veterinary Investment, PLLC
05.2021 - 07.2022
High School Diploma -
Spring High School
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