Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Cheron

Levittown

Summary

Dynamic retail leader with a proven track record at Petsmart, excelling in customer relationships and team development. Skilled in recruiting and training staff, enhancing store operations, and fostering a culture of continuous improvement. Achieved increased foot traffic through effective merchandising and maintained high customer satisfaction by resolving inquiries promptly.

Cross-trained, multi-functioning professional with eight years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.

Overview

8
8
years of professional experience

Work History

Assistant Store Leader

Petsmart
10.2024 - Current
  • Recruited and hired talented individuals bringing depth and experience to organization.
  • Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
  • Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
  • Built relationships with team members to encourage willingness to address concerns and issues.
  • Enhanced visual merchandising efforts, resulting in increased foot traffic and higher conversion rates.
  • Mentored employees to help improve skills and enable team members to become peak performers on job.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.
  • Supervised payroll corrections for accuracy and duplications.
  • Created staff schedules, approved requested time off and updated reports.
  • Fostered a positive work environment by addressing employee issues and promoting open communication.
  • Assisted with general maintenance of store to keep environment perpetually clean and presentable.
  • Worked closely with all services departments to increase sales, reservations, and appointments, ensuring employees and customers remain satisfied.
  • Assist other leaders in areas that needed assistance, including stocking, working POGs, setting planner, counts.

Customer Engagement Leader

Petsmart
09.2023 - 10.2024
  • Established strong relationships with clients, fostering trust and long-term partnerships.
  • Enhanced customer satisfaction by promptly addressing concerns and resolving issues effectively.
  • Established a culture of continuous improvement within the team, encouraging open feedback from both staff and customers alike.
  • Maintain company standards within the pet care department ensuring all pets in our care were happy and healthy.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Trained all new employees thoroughly on all opening and closing methods in the pet care department.
  • Work closely with other leaders to maintain a high quality in all aspects of the store.

Associate Lead With Keys

Petsmart
01.2017 - 05.2023
  • Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
  • Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
  • Worked promotional events that drove increased foot traffic and ultimately boosted sales performance across all product categories.
  • Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
  • Performed regular inventory audits to maintain accurate stock levels while reducing instances of shrinkage or overstocking issues.
  • Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Managed store personnel by delegating tasks and supervising daily operations.

Education

Bachelor of Science - Criminal Justice

SUNY, Oneonta
Oneonta, NY
05-2023

Skills

  • Customer relationships
  • Store operations
  • Team management
  • Team development
  • Staff management
  • Task delegation
  • Recruiting and hiring
  • New hire training
  • Employee scheduling
  • Microsoft Office Suite
  • Stock management
  • Customer service

Timeline

Assistant Store Leader

Petsmart
10.2024 - Current

Customer Engagement Leader

Petsmart
09.2023 - 10.2024

Associate Lead With Keys

Petsmart
01.2017 - 05.2023

Bachelor of Science - Criminal Justice

SUNY, Oneonta

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Victoria Cheron