Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Christy

Wilmington,Delaware

Summary

Proven customer service professional with a track record of enhancing customer satisfaction at Wawa through expert problem resolution and effective team collaboration. Skilled in customer support and maintaining professionalism under pressure, consistently achieving high feedback ratings. Implemented process improvements, demonstrating a keen ability to streamline operations and exceed monthly targets.

Overview

4
4
years of professional experience

Work History

Customer Service Associate

Wawa
07.2023 - 08.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
  • Conducted customer feedback surveys to gather insights and identify areas for improvement.
  • Completing food orders efficiently and neatly to provide fast service and keep a clean deli.

Cashier

Pat's Pizza & Bistro
10.2021 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Sliced pizzas and packaged food.

Redemption Specialist

Gateway 26
06.2020 - 08.2021
  • Assisted in the redemption of prizes in exchange for tickets.
  • Implemented process improvements that reduced errors and increased the overall efficiency of the redemption department.
  • Educated clients on the implications of early or partial redemptions, helping them make informed decisions about their choice of prize.
  • Provided exceptional customer service, addressing client inquiries regarding redemption policies and procedures.
  • Enhanced client satisfaction by providing timely and accurate redemption processing services.
  • Coordinated with internal teams to ensure seamless execution of client requests for security redemptions or exchanges.

Education

Bachelor of Arts - Education

Coastal Carolina University
Conway, SC
05.2028

High School Diploma -

Padua Academy
Wilmington, DE
06.2024

Skills

  • Customer Service
  • Customer Support
  • Problem Resolution
  • Team Collaboration
  • Customer Complaint Resolution
  • Guest Services
  • Stock replenishment
  • Product and service solutions
  • Teamwork and Collaboration
  • Calm and Professional Under Pressure

Timeline

Customer Service Associate

Wawa
07.2023 - 08.2024

Cashier

Pat's Pizza & Bistro
10.2021 - 04.2022

Redemption Specialist

Gateway 26
06.2020 - 08.2021

Bachelor of Arts - Education

Coastal Carolina University

High School Diploma -

Padua Academy

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Victoria Christy