Victoria Chuculate
Sallisaw,OK
Summary
Proven track record of enhancing customer satisfaction and streamlining operations demonstrated during tenure at Experian. Adept in leveraging computer skills and a friendly, positive attitude to solve problems efficiently. Excelled in roles requiring critical thinking and teamwork, significantly improving service delivery and operational efficiency.
Overview
14
14
years of professional experience
Work History
Maintainer
Schwan's Global Supply Chain Inc.
07.2021 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cashier
Cherokee Travel Plaza
10.2019 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Self Checkout Host
Walmart
05.2019 - 10.2019
- Engaged with customers and offered assistance upon entry into store.
- Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
- Assisted customers with self-checkout machine operations.
- Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
- Promoted a positive shopping experience, engaging with customers while they used the self-checkout machines to build rapport and offer assistance as needed.
Customer Care Representative
Experian
07.2017 - 03.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Maintained and managed customer files and databases.
Buffet Cashier
Cherokee Casino and Hotel Roland
05.2015 - 04.2017
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Developed strong rapport with guests through friendly demeanor and attentive service delivery.
- Coordinated with kitchen staff to ensure timely replenishment of buffet items during peak hours.
- Reduced wait times for customers by quickly processing payments and adhering to established procedures.
- Monitored buffet line for quality control purposes, alerting kitchen staff of any food shortages or concerns.
- Collaborated with team members for seamless workflow during high-traffic periods.
CNA
Legacy Health and Rehab
04.2010 - 05.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature and blood pressure.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL07.2025
High School Diploma -
Muldrow High School
Muldrow, OK05.2008
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
Timeline
Maintainer
Schwan's Global Supply Chain Inc.
07.2021 - 06.2024
Cashier
Cherokee Travel Plaza
10.2019 - 07.2021
Self Checkout Host
Walmart
05.2019 - 10.2019
Customer Care Representative
Experian
07.2017 - 03.2019
Buffet Cashier
Cherokee Casino and Hotel Roland
05.2015 - 04.2017
CNA
Legacy Health and Rehab
04.2010 - 05.2015
Associate of Applied Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Muldrow High School
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