Hi, I’m
Victoria Clary
Denton,TX
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dynamic professional with extensive experience in customer service and problem solving. Proficient in order processing, resolving conflicts both internally and externally, and delivering exceptional customer service. Skilled in resolving complaints, maintaining inventory, and ensuring quality standards. Detail-oriented team player with strong interpersonal skills and a commitment to excellence. Highly efficient customer service representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Overview
2
years of professional experience
Work History
Honey Baked Ham Co.
Receptionist/Team Member
Job overview
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations, and provided exceptional service.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Worked effectively in fast-paced environments.
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Maintained a productive, efficient approach to all tasks.
- Worked with different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Evaluated customer needs and feedback to drive product and service improvements.
- Operated register to process payments and collect cash payments for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Gathered, organized, and input information into a digital database.
- Assisted customers in selecting merchandise best suited to their needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Learned all required tasks quickly to maximize performance.
- Developed effective improvement plans in alignment with goals and specifications.
- Collected, arranged, and input information into a database system.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in a polite and professional manner.
Steak and Shake
Server/Cashier
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
Main Event
Party Hostess
Job overview
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Arranged tables and seating to comfortably seat party guests.
- Completed opening and closing checklists of the facility to verify the security of the building, staff, and parking area.
- Prepared and served meals, beverages, and desserts to party guests.
- Explained facility attractions to party guests and answered customer questions.
- Completed party checklist to confirm each party received contracted elements of the party package.
- Prepared facility liability waivers and verified customers' completion before starting children's birthday parties.
- Met the needs of customers' special requests to promote positive party experiences and build a loyal clientele.
- Cheerfully briefed customers on facility rules, amenities, and party policies.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Maintained an accurate supply log of party supplies and submitted purchase requests to reorder supplies.
- Decorated and set tables in accordance with party themes and age groups.
- Directed guests to the correct areas for eating, dancing, and other services.
- Took information about guests' party size, led to seating, offered menus, and served food and beverages.
- Planned parties according to customer specifications.
- Led creative games and activities to engage and entertain guests during events.
- Took information about guests' party size, led to seating, and offered menus.
- Governed dining area to coordinate, usher, and remove obstacles to drive a positive dining experience.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Resolved conflict to maintain fun, positive, and safe event environments.
- Developed detailed plans and schedules for successful event outcomes.
- Organized various themed parties, with coordinated decorations, menus, and activities.
- Supervised children's activities, maintaining happiness, safety, and well-being.
Papa John'sDenton, TX
Team Member
Job overview
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained strong leadership skills by managing projects from start to finish.
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Worked flexible hours across the night, weekend, and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Provided professional services and support in a dynamic work environment.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Domino'sDenton, TX
Team Member
08.2021 - 11.2021
Job overview
- Received and processed telephone orders
- Entered customer's orders into the computer for processing
- Stocked ingredients to/from storage, work areas, and walk-in cooler
- Prepared products
- Took inventory and completed associated paperwork
- Cleaned equipment and facilities
- Greeted guests and handled cashier responsibilities
- Ran carside delivery orders out to customers.
- Operated register to process payments and collect cash payments for order totals.
- Maintained database systems to track and analyze operational data.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked with different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Evaluated customer needs and feedback to drive product and service improvements.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained a productive, efficient approach to all tasks.
- Assisted customers in selecting merchandise best suited to their needs.
- Assisted with inventory counts and stocking of merchandise.
- Maintained an overall safe work environment with employee training programs and enforcement of safety procedures.
Pizza HutDenton, TX
Cook
08.2020 - 10.2020
Job overview
- Prepared food by washing and cutting vegetables
- Weighed and mixed ingredients
- Assisted in other areas as needed.
Groggy DogDenton, TX
Quality Assurance Specialist
03.2020 - 04.2020
Job overview
- Reviewed orders to ensure they were complete before and after printing, counting, and recounting the number of shirts in the order
- Folded shirts, boxed finished orders, and labeled the boxes for customer pick-up
- Maintained a neat and orderly work area where production occurred.
- Monitored product standards and quality-control programs.
- Fixed identified issues to increase productivity and boost workflows.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
- Performed standard first-article inspections and random sampling inspections to verify adherence to customer standards.
- Fixed identified issues to improve workflows.
- Addressed non-conformance issues, pausing production to correct errors.
- Reviewed production processes and identified potential quality issues.
- Reported problems and concerns to management.
- Assessed products or services to evaluate conformance with quality standards.
Little CaesarsDenton, TX
Team Member
01.2020 - 03.2020
Job overview
- Greeted customers
- Answered any questions customers may have
- Assisted customers in preparing their orders
- Cleaned the work area as needed to maintain a tidy work environment
- Responded to all complaints in a friendly and professional manner.
- Maintained a productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payments for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Worked with different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in a polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted customers in selecting merchandise best suited to their needs.
- Assisted with inventory counts and stocking of merchandise.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized, and input information into a digital database.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained a productive, efficient approach to all tasks.
- Assisted customers in selecting merchandise best suited to their needs.
- Operated register to process payments and collect cash payments for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Corner Bakery CafeDenton, TX
Cashier/Service Attendant
11.2019 - 12.2019
Job overview
- Created an environment focused on guest relations while ensuring the financial integrity of each transaction throughout the shift
- Made coffee/tea, cooked soups, set up displays, set up and broke down the condiment station, and did the FOH setup
- Verified initial cash
- Answered phone calls.
- Provided a high level of assistance to customers during special events, fundraisers, and private parties.
- Maintained a clean and orderly workstation.
- Asked customers for confirmation of meal satisfaction.
- Accurately divided checks for large groups and completed transactions.
- Maintained clean and professional appearance during work shift.
- Verified accuracy of orders and proper proportions before serving to customers.
- Offered and made dessert recommendations and upsold after-dinner drinks.
- Cleared finished items, tidied tables, and replaced or refreshed items.
- Greeted customers and offered preferred seating if available.
- Communicated clearly with cooking staff, confirmed orders, and answered questions.
- Offered water, soft drinks, alcoholic beverages, and appetizers once customers were seated and comfortable.
- Facilitated sales of services and goods.
- Answered guests' questions about menu items and helped make selections.
- Took orders, made recommendations, offered specials, and inquired regarding special food requirements.
- Checked with customers frequently after serving to confirm positive dining experience.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Education
Winfree Academy
High School Diploma
Skills
- Professional Phone Etiquette
- Quality Assurance
- Computer Proficiency
- Interpersonal Skills
- Time Management Skills
- POS systems expert
- Professional telephone demeanor
- Retail materials management
- Creative problem solving
- Order fulfillment
- Money handling abilities
- Technical Support
- Sales expertise
- Complaint resolution
- Service standard compliance
- Training development aptitude
- Strategic sales knowledge
- Retail store support
- Stocking and replenishing
- Multi-line phone talent
- Receiving support
- Recordkeeping strengths
- Cash register operation
- Point of sale operation
- Analytical and Critical Thinking
- Attention to Detail
- Decision-Making
- Product and service sales
- MS Office
- Flexible and Adaptable
- Planning and Coordination
- Product promotions
- Cash Handling
- Organization
- Interpersonal Communication
- Time management skills
- Cash drawer management
- Cash register systems
- Refunds and exchanges
- Payment collection
- Records Maintenance
- Guest inquiries
- Point-of-sale system operation
- Product knowledge
- Coaching and mentoring
- Receipt and refund issuance
- Cleaning and sanitizing
- Reports and documents
- Purchase assistance
- Retail merchandising
- Inventory management
- Order taking
- Customer assistance
- Drawer management
- Refund handling
- Customer Relations
- Identification checks
- Product restocking
- Basic math skills
- Written and verbal communication
- Currency counting
- Till counting
Previous Experience
- Receptionist and Team Member, Honey Baked Ham Co.
- Server and Cashier, Steak and Shake
- Party Hostess, Main Event
- Team Member, Papa John's
- Quality Assurance Specialist, Groggy Dog
- Team Member and Customer Service Representative, Domino's Pizza
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Member
Domino's
08.2021 - 11.2021
Cook
Pizza Hut
08.2020 - 10.2020
Quality Assurance Specialist
Groggy Dog
03.2020 - 04.2020
Team Member
Little Caesars
01.2020 - 03.2020
Cashier/Service Attendant
Corner Bakery Cafe
11.2019 - 12.2019
Receptionist/Team Member
Honey Baked Ham Co.
Server/Cashier
Steak and Shake
Party Hostess
Main Event
Team Member
Papa John's
Winfree Academy
High School Diploma
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