Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Victoria Cole

Kalamazoo

Summary

Reliable professional with experience in providing superior customer service and engaging in positive social situations to promote a healthy work environment. Effectively collaborates to ensure smooth operations through demonstrating problem-solving skills and effective communication with customers and team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dockhand & Sales Associate

Parkshore Marina
06.2022 - Current
  • Enhanced customer satisfaction by providing exceptional marina services and addressed their needs promptly.
  • Supported the retail aspect by selling boat and clothing supplies, providing product recommendations, assisting with inventory restock, working the cash register, and providing a positive shopping experience for customers.
  • Contributed to revenue growth by upselling marina amenities and services to customers.
  • Was responsible for docking, refueling, and cleaning boats and jet skis, while also ensuring that they are loaded with the proper equipment.
  • Assisted customers with reservations, providing information about marine services, and addressing customer's concerns or issues.
  • Responsible for upkeeping marina facilities through repairs, landscaping, and returning tools to their place when finished with a project.

Cashier, Sales Associate, & Merchandiser

Potawatomi Zoo
04.2020 - 07.2020
  • Supported customers by assisting with their purchases, providing product information, answering questions or concerns, and catering to the public's needs.
  • Was responsible for processing customer transactions, handling cash and credit payments, issuing receipts, bagging products, and providing excellent customer service.
  • Collaborated with coworkers by creating attractive displays and arranging products to maximize sales.
  • Fostered strong relationships with both employers and customers to create a positive workplace environment, allowing for more efficiency.

Education

No Degree - Aviation

Western Michigan University
Kalamazoo, MI
05-2029

Skills

  • Cleaning duties
  • Groundskeeping
  • Marine Safety
  • Salesmanship
  • Attention to Detail
  • Customer Service
  • Grounds Maintenance
  • Professionalism
  • Heavy Lifting
  • Adaptability and Flexibility
  • Team Collaboration
  • Cash Handling

Certification

Boating Safety Education Certificate – State-specific boating authority or the National Association of State Boating Law Administrators (NASBLA).

LANGUAGES

English
Native or Bilingual

Timeline

Dockhand & Sales Associate

Parkshore Marina
06.2022 - Current

Cashier, Sales Associate, & Merchandiser

Potawatomi Zoo
04.2020 - 07.2020

No Degree - Aviation

Western Michigan University

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