Victoria Collett
La Vernia,TX
Summary
Dynamic professional with a proven track record in customer relationship building and complex problem-solving, honed across roles from Customer Sales Representative at Alorica to Store Manager. Excelled in utilizing Microsoft Office Suite and CRM tools to enhance operational efficiency and sales outcomes. Skilled in employee relations, consistently achieving and surpassing sales goals through strategic planning and implementation.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
Alorica
2023.04 - Current
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Conducted thorough research on competitor offerings regularly, staying informed about industry trends and using this knowledge strategically during sales interactions.
- Navigated complex situations diplomatically by using professional problem-solving techniques tailored to specific customer needs.
- Contacted potential customers to capitalize on sales opportunities.
- Utilized various CRM tools effectively to track, manage and analyze customer interactions and sales data for more informed decision making.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Managed 150-200 incoming calls, per day from customers
Assistant Manager
Dollar Tree
2021.08 - 2023.04
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Engaged customers with visually-appealing merchandise displays.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Pre-K Teacher
La Vernia Academy
2020.01 - 2021.08
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Assisted in creating safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
Store Manager
Country Vapin Haus
2016.10 - 2019.10
- Organized and priced clearance merchandise for department.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Trained and mentored new sales representatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma -
Connection Academy of Houston
La Vernia, Texas05.2016
Skills
- Microsoft Office Suite
- Employee relations and conflict resolution
- Customer Relationship Building
- Product and service knowledge
- Complex Problem-Solving
- Proficient in OPUS, LS CRM, and RIO
- Fast Typing Speed
- Planning and Implementation
Timeline
Customer Sales Representative
Alorica
2023.04 - Current
Assistant Manager
Dollar Tree
2021.08 - 2023.04
Pre-K Teacher
La Vernia Academy
2020.01 - 2021.08
Store Manager
Country Vapin Haus
2016.10 - 2019.10
High School Diploma -
Connection Academy of Houston
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