Victoria Collingwood
Peru,VT
Summary
Diligent nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast-paced emergency medicine settings. Ready to take on new challenges and bring cultivated skills to a new department.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Registered Nurse – Emergency Department
Springfield Hospital
02.2019 - Current
- Improved patient outcomes by consistently providing high-quality emergency care and implementing evidence-based nursing practices.
- Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
- Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
- Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
- Cared for as many as 8 patients at a time, quickly identifying concerns, controlling symptoms and providing expert emergency care.
- Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
- Optimized patient flow within the Emergency Department as charge nurse by collaborating with ED staff in coordinating bed assignments and discharges according to capacity constraints.
AEMT, Team Leader
Londonderry Volunteer Rescue Squad
04.2013 - Current
- Joined LVRS after completing EMR course and have subsequently earned EMT and AEMT certifications
- Obtained Team Leader certification within LVRS and served as Vice President for 3 years.
- Serve as mentor for new AEMT staff, providing guidance and support to ensure smooth transition into the role.
- Facilitated transfer of critical patients between facilities, ensuring appropriate care was maintained throughout transport process.
- Ensured accurate documentation of patient assessments, treatments, and interventions for proper record keeping.
- Maintained up-to-date knowledge of protocols and procedures to provide highest level of care possible.
- Fostered positive relationships with local law enforcement agencies to ensure coordinated efforts during emergencies requiring multi-agency support.
Assistant Manager & Unit Based Educator
Springfield Hospital
05.2021 - 06.2022
- Responsible for assisting in day-to-day operations and providing employees within Inpatient Care Unit with opportunities for learning to enhance overall quality of care given to patients
- Assist in assessing departmental needs for education and provide training accordingly
- Responsible for developing group and individualized educational plans to promote safe and healthy practices within department
- Responsible for ensuring staff were up to date on current educational requirements
- Supported Director by participating in policy enforcement, coaching conversations, annual evaluations, and compliance.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Ski Patroller
Stratton Mountain
11.2013 - 04.2022
- Contributed to a positive resort atmosphere by offering friendly assistance and guidance to guests.
- Promoted accident reduction and skier safety by maintaining clear, visible warning signs and safety notices.
- Updated knowledge base by staying current on industry news and trends in safety, snow science, and emergency response techniques.
- Demonstrated commitment to professional growth by pursuing additional certifications or credentials related to ski patrolling and mountain safety.
- Submitted accident information, photographs and medical follow-ups.
- Performed accident investigations.
- Prevented potential hazards with proactive signage placement and monitoring of restricted areas throughout the resort property.
- Reduced response time for emergencies with efficient dispatch communication and coordination.
- Improved team efficiency through regular training sessions on patrol techniques, equipment usage, and safety protocols.
- Upheld high standards of professionalism as an ambassador for the resort while interacting with guests both on-and off-duty.
- Coordinated closely with other resort departments, such as ski school and mountain operations, for seamless guest experiences.
Registered Nurse – 3 West: Orthopedics, Trauma & Plastics
Dartmouth-Hitchcock Medical Center
07.2018 - 01.2019
- Provided direct patient care for up to five patients who were status post orthopedic surgery, multi-systems trauma patients, or plastic surgery patients for flaps and revisions
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Collaborated with PT, OT, SLT, Wound Care, and other ancillary services to improve patient outcomes.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Snowboard Coordinator
Bromley Outing Club
01.2013 - 04.2013
- Worked with the volunteer JISP snowboard instructors and Bromley Outing Club (BOC) administration to ensure a smooth program for our area kids
- Responsible for making sure that all the snowboarders found their instructors and that we had enough instructors each day for all kids
- Handled complaints from parents, kids and instructors along with the BOC administration
Quality Coordinator – Quality Management
St. Joseph Medical Center
05.2011 - 12.2011
- Facilitated Physician Peer Review (Performance Improvement Committee) meetings which encompassed researching cases, reviewing charts, discussing cases with the various Chairmen, summarizing the cases, typing minutes for the meetings, and composing & sending out letters to physicians regarding the cases reviewed by the Committees
- Assisted with house-wide hospital initiatives to improve the CAUTI/CLABSI rate, decrease falls, write new Policies & Procedures, ensure CMS Conditions of Participation compliance, and prepare for initial DNV accreditation survey.
- Assisted Risk Management with several Root Cause Analyses and other issues that impacted patient safety.
- Assisted with quality control audits.
Nurse Manager – Skilled Nursing Facility
St. Joseph Medical Center
05.2009 - 05.2011
- Assisted Director with staff education, preparation for, execution of and formulation of plan of correction for State Survey, coordinating with other units within hospital with regards to standards of care and house-wide hospital initiatives, and assisting with staff disciplinary actions
- Directly responsible for staff scheduling, handling patient/family complaints, organization of supply/medication rooms, overseeing ordering of supplies, and quarterly inventory
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Staff LVN (LPN) – Skilled Nursing Facility
St. Joseph Medical Center
02.2008 - 05.2009
- Administered medications accurately and in a timely manner, ensuring proper treatment for various conditions.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Monitored vital signs and assessed patients regularly, swiftly identifying any changes in condition and addressing concerns promptly.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Managed time efficiently during busy shifts by multitasking effectively without compromising quality of care.
Assistant Manager
Chili’s, Brinker, International
08.1996 - 05.1998
- Responsible for training both service staff and kitchen staff, supervised training team, scheduled both kitchen and front-of-house staff
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Owen’s Family Restaurant
02.1995 - 07.1996
- Attended food safety certification class, assisted with inventory, worked guest shifts, placed orders, received shipments, assisted with hiring and firing of employees
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
MBA -
Southern New Hampshire University
Manchester, NH12.2023
Bachelor of Science - Nursing
Southern New Hampshire University
Manchester, NHBachelor of Arts - English Literature
University of Oregon
Eugene, ORSkills
- Onboarding process
- Employee Relations
- Exit Interviews
- Microsoft Office proficiency
- Training and mentoring
- Report Writing
- Records Maintenance
- Background Checks
- Career Development
- Interviewing
Certification
- Registered Nurse – Vermont, #026.0137630, 03/31/25
- Advanced Emergency Medical Technician, #A2018249, 03/31/25
- Vermont EMS Instructor Coordinator
- CPR certified - AHA BLS, ACLS, and PALS
- CPR Instructor – AHA
- OEC certified - National Ski Patrol
- OEC & OET Instructor - National Ski Patrol
- OEC Instructor Trainer - National Ski Patrol
- Southern VT Region OEC Advisor - National Ski Patrol
Timeline
Assistant Manager & Unit Based Educator
Springfield Hospital
05.2021 - 06.2022
Registered Nurse – Emergency Department
Springfield Hospital
02.2019 - Current
Registered Nurse – 3 West: Orthopedics, Trauma & Plastics
Dartmouth-Hitchcock Medical Center
07.2018 - 01.2019
Ski Patroller
Stratton Mountain
11.2013 - 04.2022
AEMT, Team Leader
Londonderry Volunteer Rescue Squad
04.2013 - Current
Snowboard Coordinator
Bromley Outing Club
01.2013 - 04.2013
Quality Coordinator – Quality Management
St. Joseph Medical Center
05.2011 - 12.2011
Nurse Manager – Skilled Nursing Facility
St. Joseph Medical Center
05.2009 - 05.2011
Staff LVN (LPN) – Skilled Nursing Facility
St. Joseph Medical Center
02.2008 - 05.2009
Assistant Manager
Chili’s, Brinker, International
08.1996 - 05.1998
Assistant Manager
Owen’s Family Restaurant
02.1995 - 07.1996
MBA -
Southern New Hampshire University
Bachelor of Science - Nursing
Southern New Hampshire University
Bachelor of Arts - English Literature
University of Oregon
- Registered Nurse – Vermont, #026.0137630, 03/31/25
- Advanced Emergency Medical Technician, #A2018249, 03/31/25
- Vermont EMS Instructor Coordinator
- CPR certified - AHA BLS, ACLS, and PALS
- CPR Instructor – AHA
- OEC certified - National Ski Patrol
- OEC & OET Instructor - National Ski Patrol
- OEC Instructor Trainer - National Ski Patrol
- Southern VT Region OEC Advisor - National Ski Patrol
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