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Victoria Collins
Aspiring Archivist
Bel Air,MD
Summary
Motivated entry-level Library Assistant currently pursuing Associates in History. Studious and adept professional, enthusiastic for the opportunity to bring expertise to a position aligned with long term goals. Proven history of dedication and superior performance.
Overview
12
12
years of professional experience
Work History
Rehabilitation Technician
University of Maryland Medical System
Bel Air, MD
12.2018 - 11.2022
- Provided clerical support through typing and filing of departmental documents, scheduling patient appointments, and confirm and request insurance authorizations
- Assisted in administering patient treatment within department under direct supervision of 7 licensed therapists of ranging specialties
- Assisted in administering treatment to pediatric population with physical and cognitive disabilities, under direct supervision and instruction of 3 licensed therapists of ranging specialties
- Prepared treatment areas and equipment
- Cleaned used equipment, monitors and maintains inventory
- Assisted in secretarial duties and assignments including maintaining 75+ active patient charts & EMR
- Served patient population ranging in age from infant through geriatric
Dietary Aide
PRN, University of Maryland Medical System, Grace
Havre De Grace, MD
11.2017 - 06.2020
- Interacted with inpatient behavioral health patients
- Interacted with persons in calm, professional, and approachable manner
- Monitored patients in communal space during meal times
- Assisted in enforcing meal time regulations per clinical staff
- Monitored collection of plastic ware
- Assisted with minor patient requests when within vicinity
- Communicated with dietitians regarding 10+ patient needs
- Communicated with nurses and patient care technicians regarding patient requests
- Reported and documented resident changes in consumption or behaviors
- Organized and planned medical nutrition therapy for 10+ patients
Dispatcher
Servpro
Hunt Valley, MD
05.2017 - 10.2017
- Established ownership of production schedule
- Scheduled all new projects based on availability
- Communicated efficiently with customers throughout active projects
- Communicated with office personnel to ensure correct transfer of information
- Monitored field activity through GPS tracking on 6+ vehicles
- Tracked vehicle maintenance and schedule appropriately
- Maintained updated and detailed records of calls in physical and electronic database
- Closely monitored dispatch board prioritize over 10 daily remediation calls
Receptionist/Emergency Dispatcher
Servpro of Charles County/Oxon Hill
White Plains, MD
09.2016 - 03.2017
- Received general phone calls and greet visitors
- Received and dispatched lead calls and project referrals
- Performed detailed and accurate data entry
- Coordinated 5 crews and project scheduling
- Used proprietary software for estimating purposes as needed
- Provided assistance to office manager regarding filing personnel documents, human resources requests, payroll documentation, and administering company notices
- Traveled to customers homes as required, to collect checks, have documents signed, to sketch damaged areas
Office Assistant
2U Inc
Landover, MD
05.2015 - 05.2016
- Assisted in ordering and stocking process of office supplies and commissary items for 2U Maryland office, 650+ employees
- Established ordering process for office supplies and commissary items for 2U Los Angeles office, 50+ employees
- Organized and maintained inventory of office supplies and commissary items
- Assisted in organizing and scheduling 15+ conference rooms
- Assisted with shipping and receiving (UPS & Batch Shipping)
- Sorted mail, delivered to executive team, established notification routine for staff members
- Assisted with corporate real estate and development department requests
- Assisted with building management projects
- Assisted with all "Cheer" events to help promote team building
- Assisted with building management tickets
- Greeted visitors and maintained reception area as needed
- Performed provisioning of security credentials and access to company building and suites for employees, visitors, and 3rd party vendors
Executive Assistant
AXA Advisors, LLC
Columbia, MD
11.2014 - 03.2015
- Managed executive correspondence as needed to include emails, letters and general correspondence
- Professionally interfaced, assist and represent Regional Vice Presidents both internally and externally obtaining any signature required by President and CEO
- Promoted corporate presence and expanded new business by representing Regional VP at industry events and conferences
- Planned travel arrangements for 2 executives and staff as needed
- Developed and maintain professional working relationships with senior staff
- Managed digital marketing tools
- Managed Regional Vice Presidents social media accounts
- Oversaw internal recruiting process, from sourcing, interviewing, record keeping and on boarding
- Represented executive staff at university career fairs and community events
- Maintained up-to-date department organizational chart
- Organized files, developed spreadsheets, faxed reports, scanned documents
- Properly routed agreements, contracts and invoices through signature process
- Received and distributed faxes and mail
- Received and screened high volume of internal and external communications
- Maintained and reserved executive conference room calendar
Assistant Customer Relations Manager
Lexus of Annapolis
Annapolis, MD
03.2013 - 11.2014
- Served as first point of contact for 100+ clientele
- Assisted customer relations manger in complaint resolution
- Scheduled service appointments for over 100 Lexus customers
- Up-sold products and services to clients
- Managed appointment calendar for Sheehy auto stores, and initiated confirmation calls to clients
- Provided one on one training to new associates for customer relations
- Instilled product and compliance knowledge in new associates
- Assisted in filing and implemented new organization strategies
- Intermittently covered reception and switchboard, as well as cashier position as needed
Administrative Assistant
AXA Equitable
Columbia, MD
10.2011 - 01.2013
- Assisted in management of 300+ client investment and current asset files
- Strategized ways to support advertisement and growth of personal clientele
- Reallocated and confirmed processing of assets for clientele
- Submitted and oversaw processing of service paperwork
- Assisted in maintaining major client best interests by tracking and submitting weekly reports of asset growth or loss
- Established new client asset files
- Ran projection illustrations of possible growth of clientele asset growth
- Established and kept professional working relationships with managers and supervisors at corporate processing offices
- Ran meetings as instructed
- Scheduled conferences for clientele
- Maintained incoming and outgoing clientele correspondence
Education
Associate's - Library Science
Harford Community College
09.2022 - Current
Skills
Documenting
Active Listening
Written and Verbal Communication
Computer Assistance
Administrative Support
Multitasking Abilities
Team building
Organization
Interests
Historical Records
Non-Fiction Novels
Audiobooks
Crafting
Yoga
Puzzles
Volunteer Participation with NewFreedomPT
Participation as side walker during hippotherapy with a licensed PT.
Connecting and assisting children with disabilities is inspiring.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate's - Library Science
Harford Community College
09.2022 - Current
Rehabilitation Technician
University of Maryland Medical System
12.2018 - 11.2022
Dietary Aide
PRN, University of Maryland Medical System, Grace
11.2017 - 06.2020
Dispatcher
Servpro
05.2017 - 10.2017
Receptionist/Emergency Dispatcher
Servpro of Charles County/Oxon Hill
09.2016 - 03.2017
Office Assistant
2U Inc
05.2015 - 05.2016
Executive Assistant
AXA Advisors, LLC
11.2014 - 03.2015
Assistant Customer Relations Manager
Lexus of Annapolis
03.2013 - 11.2014
Administrative Assistant
AXA Equitable
10.2011 - 01.2013