Victoria Collins
Tillar,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Credit Card Specialist
SIMMONS BANK
Pine Bluff, AR
09.2022 - Current
- Work and answer all emails that are received in the Credit card branch support box regarding credit cards or questions in general (Limit increases, block and transfer a card, status of application, close out card, etc)
- Responsible for any personal emails from other department or other Simmons employees
- Work daily reports such as: travels on credit cards, charged off fraud, referral reports, secured foundation charged off credit card report
- In charge of removing all fees off a closed off account and sending it in to process over night
- Work the Que on missing information that is required on applications (must reach out to the bank employee that sent in the application and then send to bankcard once they respond.)
- Mailed out weekly letters to customers that were preapproved for credit cards
- Responsible for helping the New Accounts department on running Chex systems for new applications for whether the customer will be approved/declined
- Helped Updated and constantly updating each departments employee Manual
- Help work returned mail and updating addresses in the system
- Responsible for updating any letter that is ever sent out from Simmons Bank for the Credit card department
- Also reported to higher up people within Simmons once a month for meetings on updated issues/solutions/stats for the Credit card department
- Responsible for pulling 17 reports once a month (different from daily reports)
- Responsible for any other task that is assigned (such as monthly clean up system projects.)
- Reviewed customer applications for credit card approval
- Responded to inquiries from customers regarding their credit cards and accounts.
- Communicated with internal departments on any changes in customer accounts.
- Maintained accurate records of customer interactions and transactions.
Personal Banker
SIMMONS BANK
Dumas, AR
03.2021 - 09.2022
- Advised customers on banking services for their needs (e.g., loans and credit cards, CDs, New checking/Savings account)
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to inhouse financial experts, as needed
- Reach out to potential customers to generate new business
- Present financial products and services to existing and prospective customers
- Responsible for ordering money for the upcoming week if needed
- Responsible for the vault and counting at the end of the day
- Responsible for working night drop (deposits that were dropped off in the drive thru)
Receptionist/Administrative Assistant /Biller
CONNELLEY FAMILY MEDICAL
Monticello, AR
01.2019 - 03.2021
- Started part time In January 2019 and went full time in March 2019
- Responsible for checking patients in and out
- Collected payments on balances and copays
- Answer all phone calls and direct them to where they need to go
- Schedule appointments
- Helped with referrals if they got behind
- Help with billing and answer any questions the patient had about their bill
- Call no shows
- Ran insurance
- Scanned all medical records and all other important documents that goes in the correct spot in each patients’ charts
- Checked all the faxes
- Ordered all office supplies
- Helped trained all new employees
- Also helped designed ads and business cards
- Helped prepare telemeds and took them personally to Doctor Connelley when he was out with cancer
- Called patients to let them know they were due for their wellness
- Called and reminded patients about their upcoming appointment/lab work
- Custodial
Custodial Worker
SPECIALITY EYE CARE, WHILE ATTENDING UAM
11.2016 - 12.2019
- Organized and cleaned the eye clinic after hours.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Checked security of building after closing, ensuring that all doors are locked and lights are off.
- Cleaned kitchen areas including counters, appliances, cupboards and dining area surfaces.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Waitress/ Customer Service
MAZZIO’S PIZZA, UAM
Monticello, AR
03.2016 - 11.2016
- Greeted customers
- Took customers’ orders
- Handled the cash drawer
- Handled phone orders
- Helped cooked food when they got behind
- Also took ran food out to customers and worked the drive thru
- Kept buffet clean and stocked
- Busted tables
- Clean lobby, bathroom, and kitchen before closing
- Assisted with seating arrangements for larger groups.
Cashier/Stocker
DOLLAR TREE
Monticello, AR
01.2012 - 01.2015
- WHILE IN HIGHSCHOOL AND ATTENDING UAM
- Greeted all customers
- Stocked replenished merchandise
- Checked out customers
- Helped unload the weekly truck
Education
BACHELOR OF ARTS - COMMUNICATIONS
UNIVERSITY OF ARKANSAS
01.2018
HIGH SCHOOL DIPLOMA -
MONTICELLO HIGH SCHOOL
01.2013
Skills
- Organization
- Customer services (10 years)
- Computer Programs-
- Leadership
- Planning (8 years)
- Problems solving
- Communication (10 years)
- Medical records (2 years)
- Public Relations
- Social Media Management
- Event Planning
- Administrative Experience
- Microsoft Word, office, excel, and outlook, etc
- Banking (two years)
- Presentation skills
- Financial services
- Collections Management
- Banking Regulations
- Oral and Written Communications
- Microsoft Word
- Data Entry
- Time Management
Timeline
Credit Card Specialist
SIMMONS BANK
09.2022 - Current
Personal Banker
SIMMONS BANK
03.2021 - 09.2022
Receptionist/Administrative Assistant /Biller
CONNELLEY FAMILY MEDICAL
01.2019 - 03.2021
Custodial Worker
SPECIALITY EYE CARE, WHILE ATTENDING UAM
11.2016 - 12.2019
Waitress/ Customer Service
MAZZIO’S PIZZA, UAM
03.2016 - 11.2016
Cashier/Stocker
DOLLAR TREE
01.2012 - 01.2015
BACHELOR OF ARTS - COMMUNICATIONS
UNIVERSITY OF ARKANSAS
HIGH SCHOOL DIPLOMA -
MONTICELLO HIGH SCHOOL
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