Victoria Colón Estrada
Tulsa,OK
Summary
Dependable and dilligent employee with strong commitment to excellence. Motivated and eagerly seeking the next opportunity to seize to achieve goals and success. Demonstrates exceptional work ethic, attention to detail, and a proactive approach to problem-solving. Eager to contribute positively in any environment while maintaining a focus on continuous improvement and collaboration.
Overview
6
6
years of professional experience
Work History
Bevarage Cart Attendant
Forest Ridge Golf Club
Broken Arrow, OK
04.2024 - Current
- Delivered and maintained high-standard customer service by attentively engaging with members and providing an all-encompassing experience.
- Built customer loyalty and increased repeat business by creating a welcoming environment through effective communication, attentive service, and a positive attitude.
- Assisted and executed orders accurately and efficiently to ensure customer satisfaction.
- Enhanced customer experience by organizing and replenishing the beverage cart in an orderly manner.
Lead Supervisor
Coach
Tulsa, OK
11.2021 - 08.2024
- Top sales YTD, MTD, DTD 2022, contributing $480,000 in sales in total
- Used Excel daily to compile sales equations and daily recaps to prepare sales reports that provided the team clear roadmap to achieve sale/overall goals.
- Resolved customer complaints and inquiries promptly and professionally.
- Supervised staff successfully within areas of customer service, cash handling, inventory, and sales whilst utilizing strong communication and dynamic interpersonal skills
- Fostered lasting relationships with customers through effective and friendly communication and quick responses, leading to increased client loyalty and sales expansion.
Style Consultant
Target
Bixby, OK
07.2018 - 08.2021
- Stocked and organized shelves with merchandise, often exceeding company standards.
- Greeted guest with a smile and asked open-ended questions to better understand their needs.
- Worked in a team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Recommended, selected, and helped locate or obatin merchandise based on customer needs/desires.
- maintained knowledge of current sales and promotions.
Education
Associate of Science - Marketing
Tulsa Community College
Tulsa, OK12-2021
Bachelor of Science - Marketing
Oklahoma State University
Stillwater, OKSkills
- Self-Directed and Motivated
- Positive Attitude
- Strong Work Ethic
- Teamwork and Collaboration
- Punctual and Dependable
- Dynamic Interpersonal skills
- Strong Communication
Timeline
Bevarage Cart Attendant
Forest Ridge Golf Club
04.2024 - Current
Lead Supervisor
Coach
11.2021 - 08.2024
Style Consultant
Target
07.2018 - 08.2021
Associate of Science - Marketing
Tulsa Community College
Bachelor of Science - Marketing
Oklahoma State University
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