Summary
Overview
Work History
Education
Skills
Certifications
Timeline
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Victoria Combay

Mt. Vernon,NY

Summary

Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.

Overview

10
10
years of professional experience

Work History

Store Manager

Extra Space Storage
09.2023 - 11.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Improved customer satisfaction through staff training in customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Tech Manager

Staples
06.2019 - 09.2023
  • Developed comprehensive documentation to facilitate knowledge sharing among team members and support long-term maintenance efforts.
  • Calendar scheduling
  • Installed, configured, upgraded, troubleshoot, and repaired computer hardware and operating systems. Partnering with the warranty depot matrix teams as required.
  • Effectively promote and sell tech services and products.
  • Executing both in store and in home / business services
  • Provided excellent customers service
  • Assist with orders, refunds, and exchanges.
  • Ensuring cleanliness, tidiness, and safety of work environment.
  • Counting and confirming inventory.

Volunteer Hospital Assistant

Montefiore Hospital Moses Campus
10.2014 - 05.2018
  • Improved patient satisfaction by providing compassionate and efficient care in a busy hospital setting.
  • Covered front desk and control desk, directed hospital assistant traffic, assisted with film room duties and directed outpatients to changing rooms, giving changing instructions.
  • Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, and emptying drainage bags.
  • Maintained a safe, clean, and functional environment.
  • Determined patients needs and assisted them
  • Provided temporary relief from daily care.
  • Observed and documented unusual behavior or changes
  • Creating activities to keep patients active
  • Filing paper work
  • Help patients become oriented and accustomed to facility operations.
  • Ensured timely patient transport for procedures, minimizing delays and optimizing hospital operations.
  • Maximized patient comfort by effectively adjusting bed positions, providing extra pillows or blankets when requested – demonstrating attention to their needs.
  • Contributed towards overall hospital efficiency by volunteering for additional shifts or roles during periods of staff shortages – showcasing dedication and commitment to the organization.
  • Displayed adaptability by seamlessly switching between different departments as needed, quickly learning new processes and procedures while maintaining high-quality care.

Education

Bachelor of Science - Biology

Medgar Evers College
Brooklyn, NY
05-2028

Skills

  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Promotional planning
  • Systems and software expertise
  • Employee supervision and motivation
  • Hospitality and accommodation
  • Strategic thinker
  • Problem-solving abilities
  • Multitasking

Certifications

CPR certified 

BLS certified 

Certified CNA

Certified EKG technician 

Certified Phlebotomist ( CPT)


Timeline

Store Manager

Extra Space Storage
09.2023 - 11.2024

Tech Manager

Staples
06.2019 - 09.2023

Volunteer Hospital Assistant

Montefiore Hospital Moses Campus
10.2014 - 05.2018

Bachelor of Science - Biology

Medgar Evers College

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Victoria Combay