Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with a capacity to learn and apply new skills. Extremely comfortable working with guests of all ages and backgrounds. Looking to break out into the medical field while continuing my education in Health Sciences.
Overview
11
11
years of professional experience
Work History
Front Desk/ Team Coach
Cheerz Cheerleading Academy
05.2022 - Current
Coordinated schedules and managed family accounts
Answer phone calls and emails
Oversaw class and competition registrations/payments for athletes and teams
Provided coaching and guidance to athletes ages 5-12
Management of team during travel to competitions
Developed and maintained professional relationships with parents
Implemented safety protocols and maintained certifications
Ensured a safe, fun, and progressive learning environment for athletes
Program Director-Cheer
Hangtime TNT
02.2016 - 05.2022
Developing and implementing training programs for cheerleading staff
Creating class schedules and rotations to optimize staff and student engagement
Designing lesson plans for cheer classes that cater to different skill levels
Utilizing social media platforms to promote new classes and engage with the community
Developing innovative teaching materials to enhance learning experience
Producing training videos for staff to ensure consistent quality in instruction
Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
Provided ongoing direction and leadership for program operations.
General Manager
Blu Basil Vietnamese Resturant
01.2014 - 05.2016
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Formulated policies and procedures to streamline operations.
Managed budget implementations, employee evaluations, and contract details.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.