Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Connors

Inwood,WV

Summary

Dynamic professional with a background in mortgage lending at Navy Federal Credit Union, showcasing expertise in residential mortgage regulations and exceptional customer service. Proven track record in enhancing client satisfaction and streamlining operations, underscored by strong problem-solving abilities and leadership skills. Achieved significant improvements in team efficiency and service quality, demonstrating a commitment to excellence and collaborative success.

Overview

14
14
years of professional experience

Work History

Mortgage Lending

Navy Federal Credit Union
06.2024 - Current

* Contact companies to gather information needed for example but not limited too (titles, insurance evidence, verification of employment).


* Working in a fast pace and staying well organized to assure that I am able to meet expectations.


* Have good customer service while talking to companies on the phone.


* Assisting processors with any questions they may have or if they need sometime completed in a timely manner.


Salon Assistant

Nadora Salon
02.2023 - 03.2024
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Set appointments for approximately [Number] clients per day.
  • Answered telephone calls to provide information and schedule new appointments.
  • Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
  • Assist stylist with washing clients hair, applying color, and styling their hair.
  • Doing weekly inventory on color and products.

Shift Manager

Great Clips Salon
01.2011 - 03.2018
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Doing weekly inventory of all the products in the salon.
  • Washing, cutting, and styling hair for customers.
  • Assuring that the salon stayed up to standards for cleanseleness.

Manager

Arbys
01.2012 - 04.2015
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Saucon Valley
Hellertown, PA
05-2010

Cosmetology Lisence - Cosmetology

Bethlehem Vo-Tech
Bethlehem, PA
05-2010

Skills

  • Residential mortgage lending regulations
  • Mortgage lending understanding
  • Mortgage Lending Knowledge
  • Mortgage Lending Expertise
  • Customer Service
  • Decision-making skills
  • Problem-solving skills
  • Client satisfaction
  • Customer Needs Assessment
  • Training staff
  • Scheduling
  • Cleanliness and sanitation
  • Inventory controls
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Schedule Preparation
  • Problem-Solving
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Scheduling and Coordinating

Timeline

Mortgage Lending

Navy Federal Credit Union
06.2024 - Current

Salon Assistant

Nadora Salon
02.2023 - 03.2024

Manager

Arbys
01.2012 - 04.2015

Shift Manager

Great Clips Salon
01.2011 - 03.2018

High School Diploma -

Saucon Valley

Cosmetology Lisence - Cosmetology

Bethlehem Vo-Tech
Victoria Connors