Dynamic professional with a background in mortgage lending at Navy Federal Credit Union, showcasing expertise in residential mortgage regulations and exceptional customer service. Proven track record in enhancing client satisfaction and streamlining operations, underscored by strong problem-solving abilities and leadership skills. Achieved significant improvements in team efficiency and service quality, demonstrating a commitment to excellence and collaborative success.
* Contact companies to gather information needed for example but not limited too (titles, insurance evidence, verification of employment).
* Working in a fast pace and staying well organized to assure that I am able to meet expectations.
* Have good customer service while talking to companies on the phone.
* Assisting processors with any questions they may have or if they need sometime completed in a timely manner.