Victoria Cook

Recognizes difficult patients, staff and visitors situations facilitates communication and escalates appropriately

• Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
• Prepared documents for signature by physicians or other authorized personnel.
• Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
• Responsible for maintaining paper records.
• Scheduled diagnostic tests and procedures for patients according to established protocols.
• Organized laboratory specimens for pick-up by courier service.
• Prepare medical records on admission, discharge and transfer.
• Obtaining and releasing medical records.