VICTORIA CORTEZ
San Antonio,Texas
Summary
Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars, and preparing reports. Knowledgeable in project management principles, and customer service best practices. Pursuing a Senior Programs Manager position within the San Antonio Food Bank will further a career trajectory toward becoming a Program/Project Director, leveraging skills and passion for impactful leadership.
Overview
10
10
years of professional experience
Work History
Commodity Supplemental Food Program CSPF Coordinator
San Antonio Food Bank
02.2022 - Current
- Oversee daily CSFP operations and maintain compliance with federal and state regulations
- Administer CSFP distributions, ensuring both participant and agency compliance
- Accurately record client data and maintaining all database
- Organize monthly CSFP box distributions with agencies to fulfill TDA's senior caseload requirements
- Monitor CSFP box inventory across agencies, adhering to TDA record-keeping standards
- Foster daily communication with SAFB departments for accurate CSFP inventory and prompt reporting
- Manage recruitment and training of CSFP agencies, ensuring TDA compliance
- Perform yearly monitoring visits to agencies, evaluating customer service, storage, and distribution in line with TDA and SAFB standards
- Relay policy and procedural updates to all agencies, guaranteeing adherence to state and federal regulations.
Residents Activities Coordinator
Mexican American Unity Council (MAUC)
09.2019 - 02.2022
- Recruited, trained, and supervised community staff and volunteers
- Boosted resident engagement in activities such as meals, transportation, social events, health, and recreation
- Maintained daily participant records and managed participant meal contributions per guidelines
- Ensured strict compliance with program regulations and timely reporting to funding sources
- Conducted biannual needs assessments using surveys; offered referral support for residents' well-being
- Established and sustained partnerships with local agencies to bolster residents' life opportunities
- Participated actively in community meetings
- Created and delivered monthly community newsletter and calendar
- Documented and reported monthly events and services to stakeholders
- Demonstrated sound judgment in decision-making and responsibilities
- Fostered and maintained collaborative team environment, cultivating strong intra-staff relationships
- Undertook tasks as directed by senior leadership.
Community Outreach Coordinator
Mexican American Unity Council (MAUC)
03.2017 - 09.2019
- Delivered proactive support and referrals to active clientele
- Partnered with collaborative agencies and liaised with contracted personnel
- Implemented and oversaw participant tracking and follow-up strategies
- Championed FSP clients by offering information, assisting with applications, and providing targeted referrals.
Support Service Specialist
Mexican American Unity Council (MAUC)
01.2015 - 03.2017
- Offered guidance and support to program facilitators, co-facilitators, interns, and volunteers
- Led and taught FSP classes, focusing on effective content delivery
- Maintained meticulous attendance records, ensuring accurate documentation
- Collaborated with youth, delivering established curricula and fostering a conducive learning environment
- Conducted regular feedback sessions to gauge effectiveness of curricula and adjusted strategies for enhanced learning outcomes
- Contributed to development and enhancement of program curricula, incorporating innovative teaching methodologies and tools.
Child Facilitator
Mexican American Unity Council (MAUC)
10.2013 - 01.2015
- Spearheaded children's participation in events, ensuring engagement through interactive curricula and hands-on workshops
- Designed and implemented supplemental nutrition program, providing both parents and children with valuable dietary guidance and resources
- Conducted periodic feedback sessions with parents to gauge effectiveness and impact of programs, using insights for continuous improvement
- Ensured child safety during all events by adhering to best practices and maintaining vigilant oversight
- Collaborated with cross-functional teams to source materials and resources essential for execution of workshops and nutrition programs.
Education
Associate of Arts in Psychology -
Northwest Vista College
San Antonio, TexasSkills
- English/Spanish (Speaking, writing and reading)
- Experience in translating documents and facilitating bilingual communications
- Conducted workshops and training sessions to enhance team communication
- Proven ability to present complex ideas clearly and persuasively to various audiences
- Expertise in Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Familiar with Ceres and Smart-sheet database management
- Comfortable with cloud platforms like Google Workspace or Dropbox
Timeline
Commodity Supplemental Food Program CSPF Coordinator
San Antonio Food Bank
02.2022 - Current
Residents Activities Coordinator
Mexican American Unity Council (MAUC)
09.2019 - 02.2022
Community Outreach Coordinator
Mexican American Unity Council (MAUC)
03.2017 - 09.2019
Support Service Specialist
Mexican American Unity Council (MAUC)
01.2015 - 03.2017
Child Facilitator
Mexican American Unity Council (MAUC)
10.2013 - 01.2015
Associate of Arts in Psychology -
Northwest Vista College
Similar Profiles
Miguel ValdezMiguel Valdez
Volunteer at San Antonio Food BankVolunteer at San Antonio Food Bank
Celso LauberCelso Lauber
Volunteer at San Antonio Food BankVolunteer at San Antonio Food Bank
Madison CrawfordMadison Crawford
Intern at San Antonio Food BankIntern at San Antonio Food Bank