Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Costin-Stansbury

Philadelphia,PA

Summary

Accomplished Pharmacy Operations Manager at Walgreens, adept in pharmacy workflow optimization and team building, significantly enhanced pharmacy efficiency and profitability. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.

Overview

11
11
years of professional experience
1
1

Certification

Work History

Pharmacy Operations Manager

Walgreens
08.2023 - Current
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Designed and executed consistent team schedules each week.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.

Pharmacy Technician

Walgreens
09.2020 - 08.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Shift Lead

Walgreens
01.2020 - 09.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.

Customer Service Associate

Walgreens
02.2014 - 01.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Bachelor Of Business Administration And Management - Business Administration And Management

Harcum College
Bryn Mawr, PA

Parkway Gamma
Philadelphia, PA

Skills

  • Prescription verification
  • Medication dispensing
  • Patient counseling
  • Workflow optimization
  • Training and mentoring
  • Professional ethics
  • Team building
  • Operations management
  • Employee management

Certification

  • CPR/AED Certification
  • PTCB CPHT Certification
  • PTCB Immunization Administration Certificate

Timeline

Pharmacy Operations Manager

Walgreens
08.2023 - Current

Pharmacy Technician

Walgreens
09.2020 - 08.2023

Shift Lead

Walgreens
01.2020 - 09.2020

Customer Service Associate

Walgreens
02.2014 - 01.2020

Bachelor Of Business Administration And Management - Business Administration And Management

Harcum College

Parkway Gamma

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Victoria Costin-Stansbury