Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

VICTORIA COTRINA

Sunnyside,NY

Summary

Strategic Program Manager with a proven track record in driving growth and operational efficiency. Skilled in market analysis, team leadership, and delivering impactful solutions. Effective communicator and collaborator, dedicated to achieving strategic objectives.

Overview

10
10
years of professional experience

Work History

Specialist

Apple
11.2023 - Current
  • Launched Apple Vision Pro as part of the in store Demo team. Coaching peers through script memorization and prioritizing enhanced customer engagement.
  • Demonstrated comprehensive knowledge of Apple products and software services, delivering detailed information to customers and adeptly resolving any issues through effective troubleshooting.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Partnered with leadership to strategize and achieve key performance indicators (KPIs) by focusing on improving AppleCare sales and enhancing the in-store customer journey based on feedback analysis.

Public Programs Consultant (Freelance)

EL Museo del Barrio
08.2023 - Current
  • Maneuver comfortably through complex policy, to implement consistent processes, new tools and resources for EL Museo cross functional teams.
  • Create monthly forecast templates and resource management allocations for approved projects.
  • Facilitate workshops with stakeholder groups to gain consensus on priorities and approaches for tackling identified issues or opportunities.
  • Renegotiated outsourcing contracts to save considerable costs.

Global Experiences Program Manager

Shopify
02.2022 - 05.2023
  • Launched city-based Merchant Experiences for Shopifolk in 6 countries and over 15 cities partnering with over 150 merchants.
  • Built strong relationships with external partners, fostering trust and openness in communication throughout negotiations.
  • Collaborated cross-functionally with the executives and cross functional teams globally to maintain consistent messaging and experience.
  • Organized promotional events and interacted with the Shopify community to increase merchant visibility.
  • Evaluated current processes to develop constant iterations and propose improvement plans.

Workspace Strategy Program Manager

Shopify
03.2020 - 02.2022
  • Analyzed complex data sets, identifying working from home trends and correlations, to develop strategies and support business decisions in 'bursting' and expanding into partner ports.
  • Optimized project and drawing management and purchase order submissions by leveraging internal systems such as Coupa, Plangrid, Asana, and Google Suites to streamline operations.
  • Conducted comprehensive seating evaluations, identifying areas for improvement and recommending actionable solutions such as a U shape seating for all of our ports.

Operations Project Manager

Steve Madden
02.2019 - 03.2020
  • Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
  • Conducted regular inspection throughout all corporate offices and showrooms to identify potential safety hazards, and compliance issues, promptly addressing them to ensure a safe working environment for employees.
  • Led process improvement efforts, applying Lean Six Sigma methodologies for enhanced efficiency across various projects.
  • Evaluated vendor proposals, selecting the best-fit partners for crucial operations projects.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Developed creative themes for events and created related activities to engage attendees.

Special Event Manager

Wyndham Garden
12.2017 - 02.2019
  • Collaborated with the Brooklyn Chamber of Commerce and New York City travel and tourism businesses to execute high-profile large scale events.
  • Oversaw registration processes at major conferences or expos which led to streamlined check-in experiences for attendees.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Organized memorable events with attention to detail, ensuring timely setup and teardown of equipment and decorations.
  • Increased revenue through the successful negotiation of contracts with vendors, sponsors, and venues, resulting in cost savings for clients.


Genius Administrator

Apple
08.2014 - 12.2016
  • Managed operational activities in repair room collaborating with back of house, repair technicians and leadership.
  • Assisted in developing best practices policies and procedures that improved organizational effectiveness within the workplace and presented back to the larger team through Downloads.
  • Monitored inventory levels closely while submitting part order requests promptly to avoid stock shortages and repair delays.
  • Assisted in identifying product hardware and software issues, performing troubleshooting techniques for remediation.

Education

B.S. Communications and Public Speaking -

New York University
New York, NY
01.2011

Skills

  • Operational Logistics
  • Cross-Functional Communication
  • Processes and Procedure
  • Reporting and Analysis
  • Policy Development and Interpretation
  • Contract Negotiation
  • Performance Tracking and Evaluation
  • Event Planning

Languages

Spanish
Native or Bilingual

Timeline

Specialist

Apple
11.2023 - Current

Public Programs Consultant (Freelance)

EL Museo del Barrio
08.2023 - Current

Global Experiences Program Manager

Shopify
02.2022 - 05.2023

Workspace Strategy Program Manager

Shopify
03.2020 - 02.2022

Operations Project Manager

Steve Madden
02.2019 - 03.2020

Special Event Manager

Wyndham Garden
12.2017 - 02.2019

Genius Administrator

Apple
08.2014 - 12.2016

B.S. Communications and Public Speaking -

New York University

Similar Profiles

CREATE PROFILE
VICTORIA COTRINA