Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Victoria Cox

Beaumont

Summary

Dynamic leader with a proven track record enhancing collections efficiency and optimizing team performance. Skilled in risk assessment and past due balance management, with a knack for fostering teamwork and collaboration. Achieved significant reductions in delinquency rates through strategic initiatives and exceptional organizational skills. I am proficient in typing, Microsoft Word, and multi-line phone management. I also have some knowledge of Excel and Power Point.

Overview

22
22
years of professional experience

Work History

Collections Manager

Industrial Equipment Company
Houston, TX
06.2019 - 07.2020
  • Researched accounts and completed due diligence to resolve collection problems.
  • Reviewed, researched, and corrected discrepancies and customer concerns.
  • Improved overall collections efficiency by implementing strategic collection plans and processes.
  • Oversaw daily posting of payments to customer accounts.
  • Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
  • Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
  • Contacted customers to discuss late payments and options for remitting amounts due.
  • Established procedures for collection of past due amounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Reduced delinquency rates with proactive account monitoring and timely communication.
  • Streamlined collections procedures for increased productivity and reduced manual efforts.

Medical Claims Coordinator

Provost Umphrey Law Firm
Beaumont, TX
11.2010 - 03.2015
  • Processed medical claims within the federal trust system, ensuring accuracy and compliance.
  • Obtained information from clients’ files to cure medical deficiencies ensuring payment of claims
  • Performed pulmonary function testing
  • Worked with Excel spreadsheets, Microsoft Word, Fortis, and other proprietary software systems
  • Used multi-line phones, fax machine, and scanner.

Youth Leader

Wesley UMC
Nederland, TX
06.2017 - 06.2019
  • Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
  • Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
  • Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
  • Developed rapport with young participants, providing support and guidance in their personal challenges.
  • Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
  • Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
  • Assisted youth in recognizing strengths and weaknesses, and guided development of personal and professional goals.
  • Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
  • Organized group activities and outings for youth and led weekly Bible study meetings.

Warehouse Manager

Industrial Equipment Company
Beaumont, TX
02.2015 - 06.2017
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.

Radiologic Technologist

Firm Foundations Healthcare
Liberty, TX
05.2013 - 02.2015
  • Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
  • Assisted in training new Radiologic Technologists on department policies, procedures, equipment usage, and best practices for patient care.
  • Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
  • Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
  • Operated radiologic equipment to produce diagnostic images and films.
  • Collaborated with radiologists and other healthcare professionals to ensure accurate diagnoses through high-quality imaging results.
  • Contributed to a safe working environment by adhering to all radiation safety guidelines and protocols.
  • Streamlined workflow in the radiology department by organizing schedules and maintaining accurate records of completed procedures.
  • Aided in reducing repeat examinations due to image artifacts or poor positioning through thorough pre-imaging assessments.
  • Maintained and calibrated radiologic equipment to ensure operational excellence and reliability.
  • Facilitated cross-departmental communication to streamline patient care from imaging to diagnosis.

Radiology Department Manager

Endocrine Clinic of Southeast Texas
Beaumont, TX
06.1998 - 03.2010
  • Led department operations to enhance team performance and customer experience.
  • Implemented strategic initiatives for improving efficiency and reducing costs.
  • Elevated departmental standards by training staff on best practices and procedures.
  • Coordinated with cross-functional teams to achieve seamless workflow and operational excellence.
  • Performed thyroid ultrasounds, bone density tests, EKGs, nerve conduction studies, and assisted with fine needle aspirations of the thyroid.
  • Managed supply needs for the radiology department
  • Trained personnel to perform various studies and trained clinical personnel re: radiation safety
  • Scheduled patient appointments and managed QC for the ultrasound and bone density areas
  • Ensured patient exams were performed in a timely manner

Education

Emergency Medical Technician - EMT Certificate

Galveston College
Galveston, TX
06.2002

Associate Of Applied Science - Radiologic Technology

Lamar Institute of Technology
Beaumont, TX
05.1995

Honors Advanced Transcript - General Studies

Hamshire-Fannett High School
Hamshire, TX
05.1989

Skills

  • Risk assessment capabilities
  • Past due balance management
  • Customer service management
  • Exceptional organization
  • Goal-oriented focus
  • Conflict resolution techniques
  • Empathy and tactfulness
  • Proficient in software
  • Strong communication
  • Data entry proficiency
  • Teamwork and collaboration
  • Multitasking Abilities
  • Organizational skills

References

Denice Alexander

RN Case Manager

Amedisys

(409) 454-3376

Kristi Simon

Administrative Assistant

Amber Villarreal- State Farm Insurance

(409) 504-0779

Veronica Henderson Sirmons

Licensed Vocational Nurse

Cantex and Creative Solutions

(409) 926-3288

Timeline

Collections Manager

Industrial Equipment Company
06.2019 - 07.2020

Youth Leader

Wesley UMC
06.2017 - 06.2019

Warehouse Manager

Industrial Equipment Company
02.2015 - 06.2017

Radiologic Technologist

Firm Foundations Healthcare
05.2013 - 02.2015

Medical Claims Coordinator

Provost Umphrey Law Firm
11.2010 - 03.2015

Radiology Department Manager

Endocrine Clinic of Southeast Texas
06.1998 - 03.2010

Emergency Medical Technician - EMT Certificate

Galveston College

Associate Of Applied Science - Radiologic Technology

Lamar Institute of Technology

Honors Advanced Transcript - General Studies

Hamshire-Fannett High School

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Victoria Cox