Victoria Coyne

• Manage day-to-day business operations.
• Reconciled daily sales, returns and financial reports
• Monitor current market conditions to set accurate home listing pricing.
• Optimized team hiring, training and performance.
• Consulted with customers to assess needs and propose optimal solutions.
• Improved records management systems for leases and contracts to boost renewals timeliness.

• Luxury new home sales
• Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
• Convert targeted leads into customers through proactive sales and negotiation techniques.
• Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure buyers.
• Attracted new clientele and developed customer relationships by hosting product-focused events.

Responsible for growth, productivity & profitability of Florida

• Accredited with growing the Florida region from 4 title branch offices to 10 branches statewide, increasing gross revenue 1.5 million to 3 million projected for 2018.
• Lead & Motivate Teams
• Hire & Cultivate Talent
• Train & Coach Managers
• Business Development
• Branches compliance with All State & Federal industry regulations

• Growth, productivity & profitability of the Market Center
• 1261 Closed Units, Closed Sales Volume $258,841,517
• Recruited 160 sales associates
• Retain top producing agents
• Designated Broker, brokerage operations, state compliance, real estate policies & procedures, training, education & motivate sale associates.
• Mentored and guided employees to foster proper completion of assigned duties.

• Business Development
• Developed and implemented comprehensive salesperson training program.
• Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
• Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.

• Created communication strategies to meet client objectives.
• Supported HR, IT & accounting  in operational improvements and resolution of problems to deliver top-notch employee support 
• Provided employee on boarding & training.
• Proactively identified and solved complex problems impacting operations management .
• Planned and executed  multiple growth initiatives  
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.

• Consulted & advised computer programmer's time task legal  process 
• Prioritizes and assign workflow
• Provide support to increase productivity  
• Conduct new employee orientation & training
• Monitor and troubleshoot systems
• Ensure high client service ratings of the law firm

Manage day to day operations of high volume REO office

• Manage support staff & Realtor's
• Manage closing department
• Implementing and maintaining compliance
• Ensure lender client relations

Operations of the real estate office, agents and support staff, legal compliance & regulations, cultivate & maintain client relations 

• Analysis of real estate market trends of supply & demand, saturation absorption rates
• Develop design elements and features with the developer increasing marketability of the projects
• Organization of developer approval with municipal planning & building, zoning & design review boards & architects.