Victoria Crawford
Austin,TX
Summary
Personable Bartender with many years of experience working in high traffic venues. Collaborative leader, establishing functional teams through relationship-building and thoughtful delegation. Proficient teacher, coaching staff to maintain service standards and anticipate customer needs.
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to mix and serve alcohol efficiently. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Enthusiastic individual with proven ability to provide excellent customer service, lead teams of people, and retain knowledge of vast menu options. Successfully trained and developed new staff members in customer service best practices, menu items, and food safety regulations. Committed to delivering a high-quality dining experience that exceeds customer expectations and increases overall customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Trainer
Taste On Main
03.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Sales Supervisor/Insurance Agent
AWL Insurance Agency
08.2019 - 04.2023
- Helped Sales Manager in creating a positive work environment and culture of dedication for team of 20+ agents.
- Analyzed customer data to identify suitable insurance options.
- Generated new sales, retained existing members and grew book of business through multiple product offerings.
- Licensed in 32 US States, specializing in health coverage options for those over 65 years of age.
- Support Sales Manager to help team meet call center/sales metrics including close rate, revenue per hour, and revenue per call assignment.
- Quality monitoring to improve customer experience through team member development.
- Focused team to hit monthly attainment goals.
- Over 4 years developing trusting and long-term relationships with customers through effective communication skills and prioritizing the customer experience..
Lead Bartender
Chili's
03.2014 - 08.2019
- Managed over ten employees performing duties such as creating schedules, overseeing day to day performance, and ensuring restaurant operations ran smoothly
- Responsible for training new associates to efficiently communicate with customers, and effectively use the POS system while achieving 100% customer satisfaction
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
Education
Master of Science - Neuropsychology
AUSTIN COMMUNITY COLLEGE
AUSTIN, TX01.2027
DRIPPING SPRING HIGH SCHOOL
AUSTIN, TX01.2015
Skills
- Strong Multitasking Skills
- Liquor, Beer and Wine Knowledge
- Safety and Sanitation Standards
- Customer Relations
- Employee Motivation
- Sales and Marketing
- Staff Supervision
- Team Leadership
- Employee Scheduling
- Meeting Quotas
- Microsoft Office
Certification
- General Lines Life and Health Insurance License
- AHIP
- TABC
- Food handlers
Timeline
Bartender/Trainer
Taste On Main
03.2023 - Current
Sales Supervisor/Insurance Agent
AWL Insurance Agency
08.2019 - 04.2023
Lead Bartender
Chili's
03.2014 - 08.2019
Master of Science - Neuropsychology
AUSTIN COMMUNITY COLLEGE
DRIPPING SPRING HIGH SCHOOL
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