Victoria Crespin-Branch
Albuquerque,NM
Summary
Supervised a team of 20 staff members during Covid.
Overview
20
20
years of professional experience
Work History
Medical Assistant
New Mexico Orthopaedics
04.2004 - Current
- Sanitized, restocked and organized exam rooms and medical equipment
- Obtained client medical history, medication information, symptoms and allergies
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for patients in clinic and hospital environments
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders
- Obtained pre- and post-treatment vital signs and weight
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Lead Medical Assistant
New Mexico Orthopaedic Associates
04.2020 - 01.2022
- Precepted newly hired medical assistants to train each on office procedures and important tasks
- Assisted physicians with clinical procedures following safe practices
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handle administrative and clinical needs
- Managed to prepared the general outs weekly for 20 or more medical Assistants, assist with other clinics when needed
- Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
Education
National American University
Albuquerque NM06.2000
High School Diploma -
Tucumcari High School
05.1984
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Data Entry
- Electronic Health Records
- CPR
- Compassionate
- Professionalism and Ethics
- Maintaining confidentiality
- Insurance Verification
- Medical office administration
- Prioritizing stat orders
- Surgical coding
Websites
Timeline
Lead Medical Assistant
New Mexico Orthopaedic Associates
04.2020 - 01.2022
Medical Assistant
New Mexico Orthopaedics
04.2004 - Current
National American University
High School Diploma -
Tucumcari High School
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