Victoria Cresta
Wakefield,MA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
28
28
years of professional experience
Work History
Owner
Green Global Cleaning Company
01.2006 - Current
- Provide residential cleaning services to customers
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Business Office Coordinator
Attorney Elizabeth Gammon
09.2009 - 06.2016
- Developed correspondence letters, memos, and emails.
- Coordinated schedules for Attorney to ensuring smooth business operations.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
- Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
- Enhanced customer satisfaction by responding promptly to inquiries and resolving issues professionally.
Bookkeeper/Customer Service Representative
Home Depot
01.1997 - 01.2001
- Reconciled daily cashier tills
- Posted daily accounts receivable cash and checks to appropriate accounts
- Handled customer inquiries
- Tallied daily credit card receipts
- Trained new employees as well as provided support to co-workers
- Generated detailed financial reports for management review.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Assisted in the development of internal controls to safeguard company assets and prevent fraud.
Education
Bachelor of Science - Business Administration Management
Salem State College
Salem, MA05.1991
Skills
- Effective problem solver
- Excellent communication and organizational skills
- Decision-Making
- Business Management
- Operations Management
- Business Development
- Attention to Detail
- Customer Service
- Team Leadership
- Effective leader
- Scheduling
- Customer Retention
- Administrative Management
References
Available upon request
Timeline
Business Office Coordinator
Attorney Elizabeth Gammon
09.2009 - 06.2016
Owner
Green Global Cleaning Company
01.2006 - Current
Bookkeeper/Customer Service Representative
Home Depot
01.1997 - 01.2001
Bachelor of Science - Business Administration Management
Salem State College
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