Victoria Crocker
Benson,NC
Summary
Dedicated Customer Service Representative with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist/Customer Service Representative
State Farm Shawn Herrmann Agency
07.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled cash transactions and maintained sales and payments records accurately.
Key Holder Supervisor
SKECHERS Factory Outlet
05.2019 - 07.2021
- Processed cash, credit, debit, and check payments.
- Rotated stock according to dates and protocols.
- Completed store opening and closing procedures.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Counted out cash drawers and balanced totals.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Accepted and processed customer returns.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed store personnel by delegating tasks and supervising daily operations.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
High School Diploma -
North Johnston High School
Kenly, NC06.2020
Skills
- Organization skills
- Multi-line telephone operation
- Customer/Client relations
- Tech-Savvy
- Documentation And Reporting
- Verbal and written communication
- Strategic Planning
- Greeting and Seating Clients
- Business operations understanding
- Professional Demeanor
Certification
- Licensed in Property and Casualty Insurance - Received Certification October 2023.
Timeline
Receptionist/Customer Service Representative
State Farm Shawn Herrmann Agency
07.2021 - Current
Key Holder Supervisor
SKECHERS Factory Outlet
05.2019 - 07.2021
High School Diploma -
North Johnston High School
- Licensed in Property and Casualty Insurance - Received Certification October 2023.
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