Victoria Cunningham
Human Resources Manager
Fort Myers,Florida
Summary
Senior certified HR professional with over 10 years of experience in onboarding, talent acquisition, employee relations, learning and development, and management. Skilled in executing programs, policies, and procedures aligned with the company's HR strategic business plan across all levels of the organization. Thrives in fast-paced environments with tight timelines, multiple priorities, and demanding customers. Adopts a hands-on approach at every level of the organization. Possesses extensive knowledge of human resources laws and regulations including FLSA, FMLA, ADA, EEOC, and employment law. Demonstrates a high degree of professionalism, maturity, and confidentiality. Proficient in Microsoft Suite and experienced with Ceridian HRIS, SAP, ADP, Acquire Talent Manager, and Paylocity.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager, Employee Relations & Recruiting
Family Health Centers of Southwest Florida
8 2021 - Current
- Supervisory and training responsibility for HR Business Partners, HR Generalist, and HR Coordinator.
- Developed electronic process and database for initiation and processing of Personnel Action Forms.
- Implemented HR training for new managers to assist in their success in recruitment and employee relations.
- Maintain configuration and users of HRIS, Paylocity, including Recruiting, Onboarding, Performance, Survey, Learning, and HR & Payroll systems.
- Revise, develop, and implement administrative and human resources policies and procedures.
- Redesigned distribution of Employee Service Awards to include gifts that reflect organization's appreciation, while also minimizing costs.
- Integrated multiple onboarding forms and tasks into Paylocity to increase efficiency and reporting capabilities.
- Support effective employee relations program that encourages open communication. Assure that program addresses recognition, as well as disciplinary issues, and that policies, procedures, and rules provide for timely, consistent, and appropriate treatment of employee relations issues.
- Manage recruitment process and retention effort, including pre-screening and review of all non-exempt and middle management applications/resumes; implementation and maintenance of applicant tracking database; coaching and counseling managers in terms of effective interviewing skills and compensation planning.
- Attend job/career fairs and foster new and strengthen existing relationships with educational institutions, and other community-based employment resources.
- Strengthen employee retention efforts as related to work environment, training, and supervisory issues.
- Manage accuracy of job descriptions and database, as well as responsible for writing and placement of job openings and recruitment advertisements.
- Assist in Annual Performance Review/HSL Process, as well as salary schedule. Also, assist managers in thorough and timely completion of those reviews.
- Skilled in project management, with proven ability to keep involved parties informed and engaged throughout all phases of project.
- Facilitate external and internal financial and human resources inquiries, and report/survey requests.
- Develop, conduct, and/or arrange training activities for staff in cooperation with appropriate Department Managers.
- Assist with planning and coordination of special events and/or employee activities.
- Assist with Workers' Compensation program.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills; fostered work environment that promotes ongoing professional development.
Human Resources Business Partner
Family Health Centers of Southwest Florida
07.2017 - 08.2021
- Served as primary company administrator in configuring and implementing HRIS, Paylocity, within Family Health Centers.
- Converted numerous Human Resources forms used organization-wide into electronic fillable format for increased efficiency and accuracy.
- Reorganized credentialing department and trained oncoming Credentialing Administrators.
- Revised, developed, and implemented administrative and human resources policies and procedures.
- Supported effective employee relations program that encourages open communication. Assure that program addresses recognition, as well as disciplinary issues, and that policies, procedures, and rules provide for timely, consistent, and appropriate treatment of employee relations issues.
- Assisted in recruitment process and retention effort, including pre-screening and review of all non-exempt and middle management applications/resumes; implementation and maintenance of applicant tracking database; coaching and counseling managers in terms of effective interviewing skills and compensation planning.
- Attended job/career fairs and fostered new and strengthened existing relationships with educational institutions and other community-based employment resources.
- Strengthened employee retention efforts as related to work environment, training, and supervisory issues.
- Managed accuracy of job descriptions and database, as well as responsible for writing and placement of job openings and recruitment advertisements.
- Assisted in Annual Performance Review/HSL Process, as well as salary schedule. Also, assisted managers in thorough and timely completion of those reviews.
- Facilitated external and internal financial and human resources inquiries, and report/survey requests.
- Developed, conducted, and/or arranged training activities for staff in cooperation with appropriate Department Managers and Director of Training and Development.
- Assisted with planning and coordination of special events and/or employee activities.
- Assisted with Workers' Compensation program.
- Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
Human Resources Coordinator
Family Health Centers of Southwest Florida
07.2014 - 07.2017
- Completed hiring process and paperwork for new employees
- Ensured applicants meet minimum qualifications
- Completed telephone screenings on potential candidates
- Implemented employment verifications
- Maintained all employee's files
- Verified employee server contains accurate information
- Answered any employment inquiries
- Assisted Human Resources Team with daily tasks
- Completed unemployment compensation requests
- Maintained accuracy and completeness of job description database
- Assisted with Annual Performance Review and Quarterly Development processes
- Coordinated and administered Employee Service Award Program
- Assisted in processing of J-1 Waivers and H-1B Waivers
- Coordinated and administered Student Extern Program throughout 28 locations
- Assisted with Workers Compensation claims.
Human Resources Coordinator
Source Interlink Companies
03.2013 - 05.2014
- Completed hiring process and paperwork for new employees
- Completed termination process of employees
- Ensured applicants meet minimum qualifications
- Implemented employment verifications
- Maintained all employee's files
- Verified employee server contains accurate information
- Answered any employment inquiries
- Created job openings and postings
- Assisted Human Resources Manager with daily tasks
- Partnered with management to ensure strategic HR goals, policies, and programs are aligned with business initiatives
- Administered compensation programs and assists in job analysis, job evaluation, and performance management to ensure compliance with division guidelines
- Ensured employee relation investigations are conducted thoroughly and properly.
Business Manager
Florida Gulf Coast University
05.2010 - 03.2013
- Created and implemented an annual budget every fiscal year
- Submitted payroll, purchased supplies & equipment, and maintained up-to-date personnel files
- Monitored account balances and transfers
- Developed, prepared, and presented quarterly reports for all accounts
- Reconciled all transactions including cash and purchase orders
- Disbursed invoices and the collection of debt
- Verified the accuracy of received invoices
- Performed other duties as assigned.
Human Resources Intern
Florida Gulf Coast University
05.2012 - 10.2012
- Completed research for implementing competencies into current position descriptions
- Completed research in implementing ethics hotline across university campus
- Assessed applicants to ensure meet minimum qualifications.
- Maintained and updated recruitment files in database system
- Updated position descriptions to include but not limited to minimum qualifications and supervisory information
- Updated organizational chart books with most current edition
- Assisted with creation and updating of recruitment plans
- Partnered with and provided assistance to multiple recruiters to include being backup as needed
- Responsible for compliance of job files within established guidelines
- Responsible for retention and storage of recruiting files
- Reviewed and updated reports as needed
- Demonstrated confidence and ease with individuals at all levels within department
- Identified and understood issues and opportunities
- Performed other duties as they were assigned.
Campus Supervisor
Aramark
02.2007 - 08.2011
- Identified key barriers/core problems and apply problem-solving skills to effectively and creatively deal with complex to advanced situations
- Ran store operations and supervised staff of six employees in absence of store manager
- Provided exceptional customer service daily
- Assigned employee station positions
- Ensured safety procedures were followed and supported daily
- Monitored and calculated cash banks to audit and confirm reported numbers
- Provided accurate, apologetic and sincere problem resolution for customer issues that may arise.
Education
Master of Public Administration -
Florida Gulf Coast University
Ft. Myers, Florida 05.2024 - 12.2024
Bachelor of Science - Business Management; HR Concentration
Florida Gulf Coast University
Ft. Myers, Florida 08.2024 - 05.2011
Skills
Team Leadership
Strategic Planning
Performance Management
Time Management
Staff Development
Project Management
Business Administration
Policy Implementation
Staff Training and Development
Websites
Certification
SHRM – Senior Certified Professional (SHRM-SCP)
Timeline
Bachelor of Science - Business Management; HR Concentration
Florida Gulf Coast University
08.2024 - 05.2011
Master of Public Administration -
Florida Gulf Coast University
05.2024 - 12.2024
Human Resources Business Partner
Family Health Centers of Southwest Florida
07.2017 - 08.2021
Human Resources Coordinator
Family Health Centers of Southwest Florida
07.2014 - 07.2017
Human Resources Coordinator
Source Interlink Companies
03.2013 - 05.2014
Human Resources Intern
Florida Gulf Coast University
05.2012 - 10.2012
Business Manager
Florida Gulf Coast University
05.2010 - 03.2013
Campus Supervisor
Aramark
02.2007 - 08.2011
Manager, Employee Relations & Recruiting
Family Health Centers of Southwest Florida
8 2021 - Current
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