Victoria Cuthbert
New York Mills,NY
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Slocum Dickson Medical Group
New Hartford, NY
06.2021 - 03.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Reviewed patient accounts for accuracy on a regular basis.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Scanned completed forms, identification, and insurance cards, maintaining patient documents folder.
- Assisted with scheduling follow-up appointments according to provider availability.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations.
Patient Service Representative
Aspen Dental
Utica, NY
10.2020 - 03.2021
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Performed administrative duties such as filing, faxing, photocopying.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
Beauty Advisor
Ulta Beauty Inc.
New Hartford, NY
05.2019 - 10.2019
- Greeted customers and provided exceptional customer service.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Verified that all coupons were valid prior to processing them into the system.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Server
Uno Pizzeria & Grill
New Hartford, NY
09.2018 - 01.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Customer Service Cashier
Walmart
Utica , NY
11.2017 - 06.2018
- Greeted customers and provided friendly customer service.
- Processed credit card transactions accurately and efficiently.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Operated cash registers to process payments for goods and services.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Server
Tom Cavallos Restaurant
New Hartford, NY
10.2016 - 05.2017
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Assisted serving staff by taking guest drink orders and resolving conflicts.
- Complied with health and sanitation practices and procedures.
- Maintained positive working relationship with fellow staff and management.
- Handled cash register transactions accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Business Administration
Utica University
Utica, NY05-2026
Associate of Applied Science - Business Administration
Mohawk Valley Community College
Utica, NY05-2025
Skills
- Interpersonal Skills
- Excellent Communication Skills
- Organizational Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Petty Cash Management
- Analytical Thinking
- Quality Assurance
Accomplishments
- Academic Scholarships
- Obtained High School Diploma and graduated from Clinton Senior High School a year early
Timeline
Patient Service Representative
Slocum Dickson Medical Group
06.2021 - 03.2022
Patient Service Representative
Aspen Dental
10.2020 - 03.2021
Beauty Advisor
Ulta Beauty Inc.
05.2019 - 10.2019
Server
Uno Pizzeria & Grill
09.2018 - 01.2019
Customer Service Cashier
Walmart
11.2017 - 06.2018
Server
Tom Cavallos Restaurant
10.2016 - 05.2017
Bachelor of Science - Business Administration
Utica University
Associate of Applied Science - Business Administration
Mohawk Valley Community College
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