Victoria Cutillo
Old Bridge,NJ
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Proficient medical administrative professional with excellent customer relations skills and in-depth understanding of registration requirements and policies. Organized, hardworking and proactive with a friendly and engaging personality.
Overview
14
14
years of professional experience
Work History
Registration Representative
Saint Peters Physicians Associates
Monroe, NJ
09.2021 - Current
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Provided excellent customer service by answering inquiries and resolving any issues that occurred.
- Entered all patient information into the registration system accurately and efficiently.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Sorted incoming documents such as medical records, lab results, referrals., ensuring they were properly routed to the appropriate departments within a timely manner.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Ensured that pre-registration is completed accurately prior to each appointment date.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- trained new employees to conduct accurate registration which also includes verifying eligibility, choosing correct insurance packages, scheduling appointments, and usage of EMR system
- obtaining prior authorizations for Gastroenterology procedures
Registration Representative
Saint Peters Healthcare System
New Brunswick, NJ
12.2009 - 09.2021
- Reviewed patient information and verified accuracy of demographic data in order to register patients.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
- Provided excellent customer service by answering inquiries and resolving any issues that occurred.
- Entered all patient information into the registration system accurately and efficiently.
- Performed accurate cash handling procedures for copayments, deposits, and other transactions.
- Verified patient eligibility for services through various online systems or by calling the insurance companies directly.
- Sorted incoming documents such as medical records, lab results, referrals., ensuring they were properly routed to the appropriate departments within a timely manner.
- Answered phones promptly and professionally; responded appropriately and courteously to caller inquiries.
- Ensured that pre-registration activities are completed accurately prior to each appointment date.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- trained new employees to conduct proper registration which also includes verifying eligibility, choosing correct insurance packages, scheduling appointments, and usage of EMR system.
Education
High School Diploma -
Old Bridge High School
Matawan, NJ06-2009
Skills
- Appointment Scheduling
- Records Management
- Insurance Verification
- Schedule Coordination
- Patient Registration
- HIPAA Compliance
- Client Relations
- Teamwork
Timeline
Registration Representative
Saint Peters Physicians Associates
09.2021 - Current
Registration Representative
Saint Peters Healthcare System
12.2009 - 09.2021
High School Diploma -
Old Bridge High School
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